Charging greyed out on the app?

[xanatos]

Long time user of the 3, first time user of a 2017 X. I set it up on the app, everything seems ok, but for some reason the charge icon is greyed out, so I can't tap it to start/stop charge or adjust charge level. But on my 3 it's always been fine. Am I missing an obvious setting somewhere?

 

[Les236]

Do you have the setting to allow remote connectivity enabled? Can you do other things like open the trunk?

 

[xanatos]

Do you have the setting to allow remote connectivity enabled? Can you do other things like open the trunk?

yeah seems like it. I can honk, open frunk, unlock/lock car, start, etc.
but just can't tap on charge icon!

 

[Les236]

Can you charge from the screen? Is this a home charger? Tesla?

 

[xanatos]

Yeah from the screen inside the car, everything works fine for charging. It's the Tesla mobile charger.

 

[Les236]

Very odd indeed since it works with your other car and obviously sees the connection. You could try the basics, such as close the app and re-launch it, or reboot the car.

 

[xanatos]

so I played around it some more, here's what I found out:
1) if the charger is plugged in, it's greyed out like my picture. I cannot tap it, I cannot change charge level, I cannot start/stop. I basically can't do anything charge related.
2) if the charger is NOT plugged in, I can tap it, and it will open the charge door, and let me change the charge levels. but the moment I plug in the charger, it immediately greys out and becomes #1 again.

does this make any sense? it's totally not working like my model 3 does. and tbh totally useless too, since I can't change levels or start charge if anything is plugged in!

 

[Les236]

I would think it could mean the X doesn't recognize the charger. Did you try a full reboot of the car? A full reboot can be accomplished by going into settings, change the wheel size and apply. Then change it back to the correct wheel size.

 

[MorrisonHiker]

Are you using a mobile connector or a wall connector? What generation connector are you using? There was a time in the past when older wall connectors wouldn't work with newer cars and Tesla swapped many of them out. This sounds like the opposite issue.

 

[xanatos]

Are you using a mobile connector or a wall connector? What generation connector are you using? There was a time in the past when older wall connectors wouldn't work with newer cars and Tesla swapped many of them out. This sounds like the opposite issue.

It's the mobile charger that originally came with my 2018 M3. So that should work with a 2017 MX right?

BTW I also noticed that when I tap the charge port door to open it, the door opens right away, but the latch pin stays up, and I hear a couple of clicking sounds before the pin goes down and I can finally insert my charger. Not sure if it's all related.

 

[xanatos]

I think it's my charge port door. Relevant info in new post:
Is there a video for replacing the charge port door?

 

[Rseegull]

Same as mine. Happened after an update, just don’t remember which one. Anyone figure this out? Car is at an airport parking garage and want to top it off before I return but charge icon is grayed out.