I placed my order and deposit on a used Model S in Seattle on the night of December 15th, 2018. The following day, I uploaded all requested documents in the Tesla My Account Portal. This included my Trade-In documents, along with Insurance and Driver's Licenses information.
On Monday, December 17th, a Tesla Used Car Salesman contacted me in regards to my order to let me know that my Delivery Specialist would be reaching out to me within 24-48 hours.
On Wednesday afternoon, December 19th, my Delivery Specialist reached out to confirm details on Title and that she will request to have the vehicle moved for delivery/pick up soon after.
The CPO that was purchased was in Seattle, and I was planning for a Seattle delivery as well.
On Friday, December 21st, my DS reached out late Friday evening to schedule a delivery date and time. I was informed that we had to schedule 48 hours out. My appointment was scheduled for Monday, December 24th (Christmas Eve).
In regards to time frames, from the date of Reservation/Deposit to Delivery, it took a total of 10 days, or 6 business days. This was much quicker than anticipated, compared to all the horror stories I've been reading online prior to making my purchase.
However, and a BIG however. They RUSH you through the delivery process. I'm not sure if this is done because they really are that busy (Specialist said there were 3 people behind me waiting to take delivery). or if they just want you out without having the chance to fully inspect the car.
I noticed there was a HUGE scrape, on the lower front bumper (looks like it was curbed) that was not shown in the initial photos. It's about the size of a mini football. I requested to have this repaired, since I showed the specialist the initial photos and we both agreed that this was NOT included. He checked with the "back" and stated that they would fix this, but usually, CPO's are sold as is.
Has anyone had any experience with a CPO repair after delivery. What needs to be done to get this completed, and who do I reach out to?
On Monday, December 17th, a Tesla Used Car Salesman contacted me in regards to my order to let me know that my Delivery Specialist would be reaching out to me within 24-48 hours.
On Wednesday afternoon, December 19th, my Delivery Specialist reached out to confirm details on Title and that she will request to have the vehicle moved for delivery/pick up soon after.
The CPO that was purchased was in Seattle, and I was planning for a Seattle delivery as well.
On Friday, December 21st, my DS reached out late Friday evening to schedule a delivery date and time. I was informed that we had to schedule 48 hours out. My appointment was scheduled for Monday, December 24th (Christmas Eve).
In regards to time frames, from the date of Reservation/Deposit to Delivery, it took a total of 10 days, or 6 business days. This was much quicker than anticipated, compared to all the horror stories I've been reading online prior to making my purchase.
However, and a BIG however. They RUSH you through the delivery process. I'm not sure if this is done because they really are that busy (Specialist said there were 3 people behind me waiting to take delivery). or if they just want you out without having the chance to fully inspect the car.
I noticed there was a HUGE scrape, on the lower front bumper (looks like it was curbed) that was not shown in the initial photos. It's about the size of a mini football. I requested to have this repaired, since I showed the specialist the initial photos and we both agreed that this was NOT included. He checked with the "back" and stated that they would fix this, but usually, CPO's are sold as is.
Has anyone had any experience with a CPO repair after delivery. What needs to be done to get this completed, and who do I reach out to?