So, we are scheduled to take delivery of our Model S soon at Owings Mills. We were delayed a bit due to damage of the car needing repairs. That said, how has the experience been for people picking up cars at this location? I've heard horror (ish) stories about long waits and poor customer service at various facilities across the country (CA seeming to be worst). We had good customer service when we purchased at Owings Mills, and in subsequent conversations as needed.
My wife is expecting to have some one-on-one time with someone to have them walk her through the car. Is that a reasonable expectation? I would hope so considering how much we spent on this thing. I know that doesn't have much impact here since everyone on here who owns a Tesla is in similar boat of having spent a lot. But I don't think having the expectation of a little time with people is unwarranted.
Anyway, would like to know what to expect so my wife won't be freaking out when we are there. We were trying to pick up during the week, but with the delay we'll pick up whenever we possibly can... once they let us know all is fixed.
Thanks,
Chris
My wife is expecting to have some one-on-one time with someone to have them walk her through the car. Is that a reasonable expectation? I would hope so considering how much we spent on this thing. I know that doesn't have much impact here since everyone on here who owns a Tesla is in similar boat of having spent a lot. But I don't think having the expectation of a little time with people is unwarranted.
Anyway, would like to know what to expect so my wife won't be freaking out when we are there. We were trying to pick up during the week, but with the delay we'll pick up whenever we possibly can... once they let us know all is fixed.
Thanks,
Chris