Disappearing Documents?

[SpiceWare]

Friday night my ISA sent me

Within 24 to 48hrs, you will be receiving electronic documents to sign.
Go over the documents and sign them, they will be sent back to me.

I haven't seen them yet, so suspect the ISA really meant 1-2 workdays. However, I have noticed that the Documents section frequently doesn't show up, so wonder if something might be up with my account. Anybody else seen this?

 

[Omaha]

Friday night my ISA sent me


I haven't seen them yet, so suspect the ISA really meant 1-2 workdays. However, I have noticed that the Documents section frequently doesn't show up, so wonder if something might be up with my account. Anybody else seen this?

View attachment 299404 View attachment 299405

They come as PDF for electronic signature over email. It's not from your ISA, and after I prodded mine after a day or two, he got the team to send them within 15 minutes. It was also at that time that final payment was enabled online.

 

[SpiceWare]

Thanks! I did drop my ISA a note this morning, so will keep an eye on my inbox

 

[SpiceWare]

Heard back from my ISA - clarified that meant end of tomorrow, so workdays it is. Also said no issues with my account, so not sure what's up with the disappearing Documents section.

 

[paulvinh]

Off topic question...We dont sign those documents until ISA contact us right?