I have a multi-level house with the only cable modem outlet being in a terrible bottom floor location in my home. I recently installed the EERO Mesh Network system (non-Pro version) in the home and it has been absolutely fantastic and had improved the strength of my network throughout my home. Where the Teslas are parked in the garage I had only 1 bar of wifi from my old router, but now shows full strength. Thus, I was excited about improved download speeds for software updates and such. The car recognized and easily connected to the Eero network and, I assumed, was working normally.
However, when I got notification of the latest software update being available to download I attempted to do so, but while it showed that a download had started, it never progressed or completed on the EERO network. Eventually I just used my phone's hotspot and it downloaded without issue (albeit it took a while).
I did find one other reference to this issue on Reddit, but no useful responses.
Of note, the only other snafu I've encountered is that Netflix via my Amazon Fire that is connected via ethernet cable to one of the satellite routers will not work. Amazon Prime, YouTube, etc all work fine on the same device and a "network check" on the Netflix shows good strength. Apparently there can be an issue with "double NAT" which basically means that 2 competing networks are created that sometimes confuses certain applications like Netflix, Xbox, etc. Several recommendations to switch the EERO to "Bridge Mode", which I tried, but it seemed to create all sorts of other issues.
So, to summarize--my EERO mesh network is fantastic, I have gigabit service so it's fast, but it's not working with my Teslas (my Model 3 and my wife's Model X) or Netflix via my Amazon Fire box.
I do have tech support emails/calls out to both my ISP and EERO, but was hopeful that someone on here had already encounted and resolved the issue so I don't have to run the tech support 'unplug, wait, I'll have to move you to a level 2 support tech' BS.
Thank you.
However, when I got notification of the latest software update being available to download I attempted to do so, but while it showed that a download had started, it never progressed or completed on the EERO network. Eventually I just used my phone's hotspot and it downloaded without issue (albeit it took a while).
I did find one other reference to this issue on Reddit, but no useful responses.
Of note, the only other snafu I've encountered is that Netflix via my Amazon Fire that is connected via ethernet cable to one of the satellite routers will not work. Amazon Prime, YouTube, etc all work fine on the same device and a "network check" on the Netflix shows good strength. Apparently there can be an issue with "double NAT" which basically means that 2 competing networks are created that sometimes confuses certain applications like Netflix, Xbox, etc. Several recommendations to switch the EERO to "Bridge Mode", which I tried, but it seemed to create all sorts of other issues.
So, to summarize--my EERO mesh network is fantastic, I have gigabit service so it's fast, but it's not working with my Teslas (my Model 3 and my wife's Model X) or Netflix via my Amazon Fire box.
I do have tech support emails/calls out to both my ISP and EERO, but was hopeful that someone on here had already encounted and resolved the issue so I don't have to run the tech support 'unplug, wait, I'll have to move you to a level 2 support tech' BS.
Thank you.
