TL;DR/Spoiler: From the service invoice: "Removed and replaced trident cable. Verified operation. Now working to Tesla standards."
I am on a cross-country road trip from SF Bay Area to Toronto and back. I am currently on the return leg of the trip going south/west through Ohio, passing through New Orleans, Texas, the Grand Canyon, etc.
I stayed at a hotel with a HPWC last night in Pennsylvania and charged to 100%. When I woke up, the charge cable was difficult to remove. The light was dark blue and clicking the button on the handle did not release the cable. I didn't think much of it and released it manually from inside the car and continued on my trip.
Fast-forward 2 hours and I am ready to charge at a SuperCharger. I had a similar issue with the dark blue charging light only this time the car refused to start charging. I tried the obvious tricks like restarting the car but that didn't help.
I called the support hotline and spoke with a CSR named Sunshine. We tried rebooting the touch display, rebooting the car, locking/unlocking the car but nothing was convincing the car that it should start to charge. I should add that I tried several charging stalls.
There was a nearby service center and I had enough charge to make the trip so we arranged that I meet someone there. Within minutes she had filled the service center in on the details of my situation and I was ready to make the 20 minute drive over.
When I arrived one of the technicians took the car. An hour and a half later they returned and indicated that they had replaced the low-voltage cable from the charging connector. I was quite pleased when my phone buzzed with a notification that the car was charging prior to the technician returning the car to me With a 2 - 3 hour delay, I made my next stop in Nashville.
Here are the details from the invoice:
Found trident cable to have bad resistance. Internal failure on cable.
Corrections: Cable - EV Inlet - Data-Ground (Trident)
Removed and replaced trident cable. Verified operation. Now working to Tesla standards.
Apparently this is a rare failure. They suggested that this is the first they have seen in roughly a year. Has anyone else ran into this?
I am on a cross-country road trip from SF Bay Area to Toronto and back. I am currently on the return leg of the trip going south/west through Ohio, passing through New Orleans, Texas, the Grand Canyon, etc.
I stayed at a hotel with a HPWC last night in Pennsylvania and charged to 100%. When I woke up, the charge cable was difficult to remove. The light was dark blue and clicking the button on the handle did not release the cable. I didn't think much of it and released it manually from inside the car and continued on my trip.
Fast-forward 2 hours and I am ready to charge at a SuperCharger. I had a similar issue with the dark blue charging light only this time the car refused to start charging. I tried the obvious tricks like restarting the car but that didn't help.
I called the support hotline and spoke with a CSR named Sunshine. We tried rebooting the touch display, rebooting the car, locking/unlocking the car but nothing was convincing the car that it should start to charge. I should add that I tried several charging stalls.
There was a nearby service center and I had enough charge to make the trip so we arranged that I meet someone there. Within minutes she had filled the service center in on the details of my situation and I was ready to make the 20 minute drive over.
When I arrived one of the technicians took the car. An hour and a half later they returned and indicated that they had replaced the low-voltage cable from the charging connector. I was quite pleased when my phone buzzed with a notification that the car was charging prior to the technician returning the car to me With a 2 - 3 hour delay, I made my next stop in Nashville.
Here are the details from the invoice:
Found trident cable to have bad resistance. Internal failure on cable.
Corrections: Cable - EV Inlet - Data-Ground (Trident)
Removed and replaced trident cable. Verified operation. Now working to Tesla standards.
Apparently this is a rare failure. They suggested that this is the first they have seen in roughly a year. Has anyone else ran into this?