Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Great service

Fanboy

New Member
Mar 4, 2018
3
1
New Jersey
Autopilot and TACC on my Model 3 suddenly stopped working. Made an appointment Sunday night on the app and left a note detailing the problem. Got a text the next morning from Tesla with an explanation of how to fix the problem, which worked. So impressed with the response from them!

This is the text:

TESLA - Good morning Steven, my name is Andrew and I'm with Tesla's Virtual Service Team, overlooking pending appointments. I believe the AP/CC concern may be firmware related. Would you mind unplugging any USBs you may have have plugged in, disable Sentry Mode, then leave the vehicle, close the door, then get back in? This may resolve it. Please let me know if that works. Thank you
 
  • Like
Reactions: puckpurnell

SMAlset

Well-Known Member
Mar 4, 2017
8,830
9,427
SF Bay Area
That’s pretty much what we’ve been discussing on a couple of the AP/headlights/wiper threads. Nice to see a reply from Tesla’s tech though.
 

NedH

Member
Feb 27, 2019
94
125
GA
I wonder what's actually happening in the MCU to cause this? A software loop trying to write to the USB?
 

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top