I've been looking into getting a Tesla the last few months and was in between a new Model 3 or a used Model S. I wanted the MS more, but reading through all the horror stories of the Tesla used experience, and watching YouTube videos of Rich Rebuild's made me very hesitant. However, in the last month or so there have been more positive experiences so I just wanted to share my positive experience for anyone who is on the fence of purchasing a used Tesla directly from them.
After looking through the inventory online, I finally found an 85D I wanted that had all the options I was looking for. After requesting photos, I received an email within the hour containing pictures of my car which appears to have been taken by a potato camera. Unacceptable quality for 2019. The positive was that there were no close-up pictures of any damage so the car appeared to be in good shape.
I ordered an 85D, black paint w/ black leather and just about every option available
-All glass pano roof
-Smart Air Suspension
-Premium Interior Package
-Black alcantara headliner
-Subzero Package
-Ultra High Fidelity Sound
-Tech Package with Autopilot
-Dual Chargers
-Executive Rear Seats
-Free Supercharging
Tuesday 4/2 10AM I took the plunge and swiped my card for the $2,500 deposit. 30 minutes later I received an email with a link to upload needed info (Drivers license, insurance, trade-in). 5PM I get a call from a Sales advisor to confirm the information I have uploaded.
Thursday 4/4 Email from Delivery team introducing me to my point of contact Lance Xie, and letting me know my car is on the way from Las Vegas to the Costa Mesa Service Center.
Friday 4/5 Email from Lance to let me know estimated delivery date is early the following week. I ask Lance several questions regarding payment and other things and received a response no longer than 10-15 minutes after.
Monday 4/8 Lance lets me know the car has arrived to Costa Mesa and is ready for delivery. Schedules me for the following day at 5pm. I receive a call from the team at Costa Mesa to confirm the details of my registration information and payment information.
Tuesday 4/9 I arrive at the Costa Mesa service center and greeted immediately. Taken to the delivery area where my car was staged for delivery. My delivery advisor Jena introduced herself and we went over the vehicle. I told her I had a list I wanted to go over and she happily went through my list with me. The car was detailed before I got there and looked amazing. It was much cleaner than I anticipated. It had a few chips on the front hood, but no scratches are big dents anywhere. The interior was vacuumed and cleaned up very well. After Jena and I went through my checklist she began the official orientation and went over every important function of the car.
Overall this was a very pleasant experience. It seems that they are working hard to improve this process, and never once throughout the process did it seem that there was any confusion or miscommunication. They have seemed to streamline the process and looking for more ways to improve.
After looking through the inventory online, I finally found an 85D I wanted that had all the options I was looking for. After requesting photos, I received an email within the hour containing pictures of my car which appears to have been taken by a potato camera. Unacceptable quality for 2019. The positive was that there were no close-up pictures of any damage so the car appeared to be in good shape.
I ordered an 85D, black paint w/ black leather and just about every option available
-All glass pano roof
-Smart Air Suspension
-Premium Interior Package
-Black alcantara headliner
-Subzero Package
-Ultra High Fidelity Sound
-Tech Package with Autopilot
-Dual Chargers
-Executive Rear Seats
-Free Supercharging
Tuesday 4/2 10AM I took the plunge and swiped my card for the $2,500 deposit. 30 minutes later I received an email with a link to upload needed info (Drivers license, insurance, trade-in). 5PM I get a call from a Sales advisor to confirm the information I have uploaded.
Thursday 4/4 Email from Delivery team introducing me to my point of contact Lance Xie, and letting me know my car is on the way from Las Vegas to the Costa Mesa Service Center.
Friday 4/5 Email from Lance to let me know estimated delivery date is early the following week. I ask Lance several questions regarding payment and other things and received a response no longer than 10-15 minutes after.
Monday 4/8 Lance lets me know the car has arrived to Costa Mesa and is ready for delivery. Schedules me for the following day at 5pm. I receive a call from the team at Costa Mesa to confirm the details of my registration information and payment information.
Tuesday 4/9 I arrive at the Costa Mesa service center and greeted immediately. Taken to the delivery area where my car was staged for delivery. My delivery advisor Jena introduced herself and we went over the vehicle. I told her I had a list I wanted to go over and she happily went through my list with me. The car was detailed before I got there and looked amazing. It was much cleaner than I anticipated. It had a few chips on the front hood, but no scratches are big dents anywhere. The interior was vacuumed and cleaned up very well. After Jena and I went through my checklist she began the official orientation and went over every important function of the car.
Overall this was a very pleasant experience. It seems that they are working hard to improve this process, and never once throughout the process did it seem that there was any confusion or miscommunication. They have seemed to streamline the process and looking for more ways to improve.