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Help with Annual supercharging award

Hello all,

I bought my Tesla X in October of 2018. At that time, I was to receive an ANNUAL 400 kWh supercharging credit.

For 2 years, I received this, but this year it stopped. I contacted Tesla and waited many months for them to reply. Finally, they stated that I received the 400 kWh and I subsequently used the credits. I explained to them that this was an annual award, but I have not had a reply. I have documentation from my original sales person as well as from the website that this was to be an annual award.

It is so frustrating not being able to talk to someone personally. The online chat is pretty worthless also as they said they will forward my complaint.

Any suggestions?
 

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