To start.. I'm a technician myself, in a service department at a dealership. I understand that some repairs have accidental damage, and I also don't expect a perfect visit, I mean it's like going to a dentist and telling them you enjoyed your teeth being pulled.
What I do expect is when I bring up issues, for them to document them, and at least address them as professionally as they can. I had windshield damage from a hose nozzle being dropped on my windshield while they were leak testing my trunk(this was first visit) and the was the reason for my second visit, on top of many paint issues and damage caused by a fender adjustment at first visit.
They replaced my windshield which I am happy about, however they scratched the hell out of my fenders with a dirty fender cover where I had no paint issues prior, and where they "fixed" my paint they did spot touch up and rubbed circles so many times I have huge hazey patches all over the car, the interior is full of greasy hand prints near the windshield and I am actually scared to look any closer in fear of what I might discover.. at this point I don't think my survey to tesla has done much, and you can't even speak to a person when calling the service center.
I didn't even notice until the day before going back the second time, but my side skirts were literally hanging from the ends and the center wasn't even clipped to the body from the first visit! How do you guys typically go about dealing with issues like this?
It's frustrating because at my dealer we go out of our way to make things right.. hell Subaru was paying for whole parts of the car to be repainted due to soft paint, whereas I had actual debris solidify in the paint and clearcoat and break loose during delivery buffing, and all they did was a half ass touch up job that even a non body shop tech could spot from 20ft away.
I think every time I go, they are gonna do some more damage that I just can't deal with constantly going back for them to keep messing things up. I see some people are shelling cash out of pocket to go elsewhere for repairs to simply avoid the hassle altogether.. but there has to be a better way?
Sorry about ranting I just feel like nobody understands the frustration quite like another tesla owner I guess. My service center is the henrietta center near rochester.. in case anyone else has had any other issues or dealt with them. I swear the first visit not even the same techs were working by the second visit.. which doesn't look good plus the center seems small and under equipped to handle the repairs(and it's pretty dingy inside also, for a tesla facility one would expect more).
I know the growing pains tesla is going through are causing most of these issues(lack of service network, and quality control for large boosts in production) but they should be hopefully using some of all that capital they seem to have recently gathered to correct these much needed areas.
(moderator note: added some spacing to OPs text to improve readability. No other changes made)
What I do expect is when I bring up issues, for them to document them, and at least address them as professionally as they can. I had windshield damage from a hose nozzle being dropped on my windshield while they were leak testing my trunk(this was first visit) and the was the reason for my second visit, on top of many paint issues and damage caused by a fender adjustment at first visit.
They replaced my windshield which I am happy about, however they scratched the hell out of my fenders with a dirty fender cover where I had no paint issues prior, and where they "fixed" my paint they did spot touch up and rubbed circles so many times I have huge hazey patches all over the car, the interior is full of greasy hand prints near the windshield and I am actually scared to look any closer in fear of what I might discover.. at this point I don't think my survey to tesla has done much, and you can't even speak to a person when calling the service center.
I didn't even notice until the day before going back the second time, but my side skirts were literally hanging from the ends and the center wasn't even clipped to the body from the first visit! How do you guys typically go about dealing with issues like this?
It's frustrating because at my dealer we go out of our way to make things right.. hell Subaru was paying for whole parts of the car to be repainted due to soft paint, whereas I had actual debris solidify in the paint and clearcoat and break loose during delivery buffing, and all they did was a half ass touch up job that even a non body shop tech could spot from 20ft away.
I think every time I go, they are gonna do some more damage that I just can't deal with constantly going back for them to keep messing things up. I see some people are shelling cash out of pocket to go elsewhere for repairs to simply avoid the hassle altogether.. but there has to be a better way?
Sorry about ranting I just feel like nobody understands the frustration quite like another tesla owner I guess. My service center is the henrietta center near rochester.. in case anyone else has had any other issues or dealt with them. I swear the first visit not even the same techs were working by the second visit.. which doesn't look good plus the center seems small and under equipped to handle the repairs(and it's pretty dingy inside also, for a tesla facility one would expect more).
I know the growing pains tesla is going through are causing most of these issues(lack of service network, and quality control for large boosts in production) but they should be hopefully using some of all that capital they seem to have recently gathered to correct these much needed areas.
(moderator note: added some spacing to OPs text to improve readability. No other changes made)