I am on vacation with my family, 600 miles from home, in my 2020 model X, which is only six months old. I received a message saying “vehicle may not restart; services required“. Took it to the nearest service center. After diagnosing, they ordered the following part.
ASY, DRIVE UNIT, RAVEN, MX
Part #: 1478000-01-D
They say it will be a week or so before the part arrives. I need to be home long before that to go back to work. They offered me a rental car to drive back home. But I’d then drive back to the service center and then drive my repaired car home. That will cost me two days of driving ( a full day of driving each way). That is a heavy price!
Does anyone know if Tesla can offer something better than that? Seems like they could trailer the to my house after it’s repaired. It’s virtually a brand new car and very expensive. Seems like they would want to make me happy. This is my 3rd Tesla I’ve purchase. I think I’m a really good customer and deserving of a little TLC.
Any thoughts?
ASY, DRIVE UNIT, RAVEN, MX
Part #: 1478000-01-D
They say it will be a week or so before the part arrives. I need to be home long before that to go back to work. They offered me a rental car to drive back home. But I’d then drive back to the service center and then drive my repaired car home. That will cost me two days of driving ( a full day of driving each way). That is a heavy price!
Does anyone know if Tesla can offer something better than that? Seems like they could trailer the to my house after it’s repaired. It’s virtually a brand new car and very expensive. Seems like they would want to make me happy. This is my 3rd Tesla I’ve purchase. I think I’m a really good customer and deserving of a little TLC.
Any thoughts?