Low Charge at Delivery - No super charger

[FoghornLeghorn]

I picked up my M3 on Monday at the Raleigh Service Center. Car had only 62 miles of charge on it. Really disappointing... Fortunately I only had 25 miles home, but I'd planned on some errands and drive time to check things out. So the car spent the next several hours charging.

The delivery specialist made some excuse that they had new plug just installed and they didn't realize some of them weren't working until that morning. Not sure I believe that...

Why don't they have super chargers at all the delivery centers??

 

[dhanson865]

Why don't they have super chargers at all the delivery centers??

A supercharger install is almost a quarter million dollars. Tesla has hundreds of service centers and stores. Putting a supercharger at every one of those would run into the tens of millions of dollars.

There is a supercharger 10 miles from your delivery center at 4191 The Cir At N Hills St, Raleigh, NC 27609

It has 12 stalls so you likely wouldn't even have to wait for a spot.

You could have driven there, supercharged, and then gone on your way.

 

[FoghornLeghorn]

Didn't realize a single super charger would be so expensive.

Still, sending me to the nearest supercharger would be terrible and unacceptable experience IMO. (and the delivery agent didn't even suggest it)

Cars should be delivered sufficiently charged - 50-75%.

 

[Thunder7ga]

Tesla should have a policy that requires all cars are delivered with 80-90% charge. Mine came with 90% when I picked it up on 7/19.

 

[Dan Detweiler]

Didn't realize a single super charger would be so expensive.

Still, sending me to the nearest supercharger would be terrible and unacceptable experience IMO. (and the delivery agent didn't even suggest it)

Cars should be delivered sufficiently charged - 50-75%.

They typically are delivered at about 90%. Yours is the first case I have heard of a low charge at delivery. In fact I have heard of deliveries delayed by a few hours in order to get it up to 90%.

The good thing about the Superchargers though...there's usually one pretty close.

Dan

 

[SSedan]

I picked up my M3 on Monday at the Raleigh Service Center. Car had only 62 miles of charge on it. Really disappointing... Fortunately I only had 25 miles home, but I'd planned on some errands and drive time to check things out. So the car spent the next several hours charging.

The delivery specialist made some excuse that they had new plug just installed and they didn't realize some of them weren't working until that morning. Not sure I believe that...

Why don't they have super chargers at all the delivery centers??

Seems to me this would just create extra congestion at the service center.
AC charging is all they need at a service center, someone just dropped the ball with your particular car, sucks for you but silly to suggest superchargers at all sites. Would rather see them spend the money on expansion of the network.

 

[TexasEV]

I picked up my M3 on Monday at the Raleigh Service Center. Car had only 62 miles of charge on it. Really disappointing... Fortunately I only had 25 miles home, but I'd planned on some errands and drive time to check things out. So the car spent the next several hours charging.

The delivery specialist made some excuse that they had new plug just installed and they didn't realize some of them weren't working until that morning. Not sure I believe that...

Why don't they have super chargers at all the delivery centers??

You didn't know there is a supercharger in Raleigh 10 miles away? In the weeks or months you were waiting for your car, you never thought to look at the supercharger map?

 

[Ejl80]

Didn't realize a single super charger would be so expensive.

Still, sending me to the nearest supercharger would be terrible and unacceptable experience IMO. (and the delivery agent didn't even suggest it)

Cars should be delivered sufficiently charged - 50-75%.

Just a rough estimate. The wire alone to pull 250 amps could be close to $30,000 per 1000 ft run (3 phase, 300 wire). Plus the electrician, running the conduit digging up the road and repaving, etc. You can see how costs would very rapidly skyrocket.

 

[Uncle Paul]

Believe your situation was rare. Vehicles usually have more charge on delivery, but in your case they plugged in your car prior to delivery, but some of the newly installed plugs were not working.

A perfect charge for an new delivery might be 80%. Within the non stress area of the charge, but still enough to enjoy the car for a while before charging.

Many want to experience Supercharging with their new cars as well as home charging with their recently installed garage charging stations.

Believe your experience was an exception, but a short ride to your nearest Supercharger should have gotten you right underway.

For years, it was normal to buy a typical ICE vehicle with less than a gallon in the tank from the dealership to save cost to the dealership. Some would put in 5-10 gallons as good will, and some premium vehicles even list a full tank as part of the dealership prep charge.

I cannot count the number of times I was taken for a demo ride in a dealership ride where the salesperson was sweating bullets that we would have enough fumes in the tank to get back to the dealership.

 

[Matt L]

I picked up my M3 on Monday at the Raleigh Service Center. Car had only 62 miles of charge on it. Really disappointing... Fortunately I only had 25 miles home, but I'd planned on some errands and drive time to check things out. So the car spent the next several hours charging.

The delivery specialist made some excuse that they had new plug just installed and they didn't realize some of them weren't working until that morning. Not sure I believe that...

Why don't they have super chargers at all the delivery centers??

Mine was about half charge but still annoying.

 

[Petra]

Just a rough estimate. The wire alone to pull 250 amps could be close to $30,000 per 1000 ft run (3 phase, 300 wire). Plus the electrician, running the conduit digging up the road and repaving, etc. You can see how costs would very rapidly skyrocket.

Tesla does have rapid deploy superchargers that are basically 2 charging pedestals and a charger cabinet strapped to a pallet--just add AC. Granted, service at the site may have to be upgraded to feed the cabinet and that's not cheap...

*edit* As I recall, the Van Nuys service center has a similar setup and an on-site generator (may have been their solution to a service upgrade).

 

[Enginerd]

Good to know, since I'll be picking up here in 2 weeks, and leaving it with a detailer for a week. I'll leave time to hit the supercharger in case.

 

[Galve2000]

I am surprised that the OPs car was delivered with such a low state of charge.

in contrast, my car was derived to me with 95% SOC way back in June 2015. Mostly b/c I had explained to my sales guy that I was an apartment dweller and hadn't yet ironed out where I would be charging the car most of the time.

I will say, charging me to 95% was unnecessary and I would have asked them NOT to do that for me if given the choice.

still even in the land of ICE, I don't think anyone gets a car delivered with anything but a full tank of gas.

 

[jimmyz80]

I picked up my M3 on Monday at the Raleigh Service Center. Car had only 62 miles of charge on it. Really disappointing... Fortunately I only had 25 miles home, but I'd planned on some errands and drive time to check things out. So the car spent the next several hours charging.

The delivery specialist made some excuse that they had new plug just installed and they didn't realize some of them weren't working until that morning. Not sure I believe that...

Why don't they have super chargers at all the delivery centers??

I suspect they're telling the truth about whatever the goof was. Having picked up my 2017 S75D in Raleigh, and also regularly hanging out with the sales guys at local Tesla events, I can say they're top notch. As everyone else has mentioned, there's a large Supercharger just a few minutes away, and I'm also sure they would have topped the car off if you had asked them beforehand.

Hopefully I'll be picking up my AWD 3 there in a few weeks - fingers crossed.

 

[ewoodrick]

Didn't realize a single super charger would be so expensive.

Still, sending me to the nearest supercharger would be terrible and unacceptable experience IMO. (and the delivery agent didn't even suggest it)

Cars should be delivered sufficiently charged - 50-75%.

This is easy.

Sir, due to unforeseen issues, we won't be able to deliver your car today. It will probably be a few more days before we can get it to you.

or

You can drive up the street with your new car right now.

Which sounds like better customer support?

 

[RayK]

My car had about 160 miles in the "tank" when I picked it up July 3rd at the Fremont delivery center. Wasn't really a problem as I live about 25 miles from there. I had made a comment about the range when looking over the car, internally hoping for maybe a 90% charge, but they kind of dismissed it as saying it was normal.