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Model S factory reset MCU went dark

Discussion in 'Model S' started by Jrosser, May 7, 2018.

  1. Jrosser

    Jrosser Member

    Joined:
    Jan 28, 2018
    Messages:
    15
    Location:
    Ponte Vedra, FL
    I am selling my Tesla model S and I wanted to remove my personal info. I went into settings and clicked factory reset. The screen shut off and never came back on.
    I called Tesla they had me do a few different types of resets still no dice.
    The service center is pulling the logs and is supposed to call me in the morning.

    Any suggestions?
     
  2. smk23us

    smk23us Member

    Joined:
    Feb 7, 2018
    Messages:
    14
    Location:
    Poland
    Previous owner of my Tesla had same story 2 weeks before i picked up the car from him.
    Whole MCU was exchanged for new one by Tesla Service on warranty.
    Good thing for me, because i recived LTE connection free of charge :)
     
  3. Jrosser

    Jrosser Member

    Joined:
    Jan 28, 2018
    Messages:
    15
    Location:
    Ponte Vedra, FL
    So what happened. Did you still buy it? Was it fixed before you took delivery?
     
  4. smk23us

    smk23us Member

    Joined:
    Feb 7, 2018
    Messages:
    14
    Location:
    Poland
    Yes i did and are very happy with it.
    Exchanging MCU for latest model was added bonus in my opinion :)
     
  5. Jrosser

    Jrosser Member

    Joined:
    Jan 28, 2018
    Messages:
    15
    Location:
    Ponte Vedra, FL
    Do you know how long it took to swap the MCU? The guy is supposed to meet me tomorrow evening to take possession. This just happened today while I was cleaning the car.
     
  6. Jrosser

    Jrosser Member

    Joined:
    Jan 28, 2018
    Messages:
    15
    Location:
    Ponte Vedra, FL
    Tesla just texted me. They have to replace the touch screen.
     

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