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Model S factory reset MCU went dark

Jrosser

Member
Jan 28, 2018
15
3
Ponte Vedra, FL
I am selling my Tesla model S and I wanted to remove my personal info. I went into settings and clicked factory reset. The screen shut off and never came back on.
I called Tesla they had me do a few different types of resets still no dice.
The service center is pulling the logs and is supposed to call me in the morning.

Any suggestions?
 

smk23us

Member
Feb 7, 2018
14
11
Poland
Previous owner of my Tesla had same story 2 weeks before i picked up the car from him.
Whole MCU was exchanged for new one by Tesla Service on warranty.
Good thing for me, because i recived LTE connection free of charge :)
 

Jrosser

Member
Jan 28, 2018
15
3
Ponte Vedra, FL
Previous owner of my Tesla had same story 2 weeks before i picked up the car from him.
Whole MCU was exchanged for new one by Tesla Service on warranty.
Good thing for me, because i recived LTE connection free of charge :)
So what happened. Did you still buy it? Was it fixed before you took delivery?
 

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