Just wanted to say thanks to everyone on the forums. It's been a long wait, but we finally took delivery of our vehicle this morning. I thought I'd share my experiences with the process for anyone else out there looking to buy. Most importantly, we love our vehicle and it's nearly perfect. No regrets at all with our purchase. It's an interesting story, so hopefully people will learn from our experience. The purchasing process was amazing. Dan at Montgomery Mall in Bethesda, MD was an absolute pleasure to work with. On occasion, Abby was kind enough to help out including the day they brought two Model X's up to the roof so we could compare colors side by side. We ordered back in November 2017 with delivery expected before the end of 2017. We had a reservation number, expected timelines, etc. We even ordered all our accessories. We received a call in December to schedule home delivery, but something happened in Fremont... the vehicle apparently was never put into production which I found by contacting sales myself. I'm still confused as to how the Delivery Department called and scheduled a Home Delivery one week before the end of 2017 if the vehicle was never produced? Huge bummer, but Dan in Sales and Rob in Tesla Service were kind enough to help complete our trade in and get us into a loaner Model X for the months leading up to our eventual delivery. Eric was our Delivery Experience Specialist. Unfortunately, my interactions with him weren't what I was expecting from Tesla. He never reached out to let us know of the delay in delivery, apologize for any inconvenience, etc. After finally being contacted by him, I let him know that I had already purchased accessories including a Gen 1 Adapter. He simply told me to bring it in to service and have it exchanged for a Gen 2 adapter. This is where I started to finally get upset... Surprisingly, the original delay didn't bother me, lol. I spoke with Graham (I think that was his name. Gentleman with a British accent in Rockville). He opened the adapter and told me he'd look into it since Eric was too busy at the moment. He came back to tell me that while he's not a higher-level employee, he's often given the responsibility of one and would take care of it. Not the case, lol. He literally told me the Gen 1 adapter came up in his system as the latest generation and that he'd actually never seen this adapter before. It was a 10-30 Nema. The funniest part was when he tried to actually connect it to my Gen 2 adapter to prove his point. Lol. Wish I had a video! He went onto tell me that his folks in service had never seen this type of adapter before. I couldn't understand how the service department of an electric vehicle company didn't know about charging accessories for their car?! I demanded to speak with Eric who started backtracking and proceeded to tell me he didn't realize I already had the part when we spoke. I reminded him of his email to me stating to bring in the adapter for an exchange in the service department! Eventually, I was asked to return the part to Tesla Commerce and credited my first service appointment for free. It's scary to think I'll be dealing with these people for potential issues and maintenance in the future. Easily the biggest disappointment in this process. Delivery was a breeze with Rob after having already been in a P90D for the past few months. We looked over the car and only found a small smudge in the back headliner and a tiny scratch on the silver bezel around the screen. We transferred our car seats and were on our way. The vehicle is a 2/18 build with a 78XXX Vin given it was supposed to be a 2017. The MCU is clearly still 1st Gen as its listed as undefined when checking whatsmyua.info. 6-seater, White 100D with Cream, Carbon Fiber, and 22" Black Turbine Wheels. Would I do it again? Absolutely. Just wanted to share our experience so others can possibly avoid some of the headaches we faced. Huge thanks to Dan, Rob, and Abby in this whole process! If anyone has advice as to who I should work with in service in the future, I'd greatly appreciate it! I'm even willing to take it to Northern VA if necessary.