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MX stuck in minor repair hell - how can I escalate

Discussion in 'The UK and Ireland' started by ShaneX, Jul 14, 2018.

  1. ShaneX

    ShaneX Member

    Joined:
    Dec 16, 2016
    Messages:
    42
    Location:
    Cambridge
    So I got shunted a while back, some minor dents needed sorting.

    Found tesla approved garage.
    They inspected car, ordered the parts and we waited until parts are in before giving over the car to them. I've read the forums!

    1-2 weeks they said.
    No comms, so I called them, they said "yes we opened it up and there are more parts that we needed".
    They have no idea when the parts will come in. Can't get the car back because they have said they destroyed some parts opening it up... for a dent!
    Twice since then they have promised to call me to update, twice they've not bothered.

    I get that the tesla spares problem is a tesla problem, not the garage fault. But:
    they were not professional in the original estimate for needing spare parts
    they never updated me about that issue
    twice since then, I've called for an update, they said they'd reach out to tesla and get an estimate, but they've never gotten back to me. Its been 6 weeks.

    Summer is coming, lots of carrying people and bikes required - and the insurance car is waay too small. This is getting critical! Garage holds all the cards, along with my car.

    So, gentle community, what can I do? Call tesla direct? Publicly out the garage?
     
  2. Terry_B58

    Terry_B58 Member

    Joined:
    Aug 31, 2017
    Messages:
    90
    Location:
    Lancashire. UK
    I feel your pain, but it is very common with Tesla evidently. u did the right thing holding on to your car until they had the parts, but the additional parts 'needs' is something Tesla should address.

    If they receive an order for parts x,y & z, Tesla should know that you will probably need parts 1,2 & 3 as well.

    Regarding your loan car, get onto your insurance and demand a another X as the 3rd party who shunted you will cover the cost, not your insurance. If your insurance refuse, there are companies like Novo who will take this up on your behalf.
     
  3. sidmini

    sidmini Member

    Joined:
    Dec 1, 2015
    Messages:
    227
    Location:
    london
    #3 sidmini, Jul 16, 2018
    Last edited: Jul 16, 2018
    Escalate through you my tesla account there is a text box and drop down to select escalate to management, that should hopefully get reviewed quickly. If not try [email protected]
     
  4. ShaneX

    ShaneX Member

    Joined:
    Dec 16, 2016
    Messages:
    42
    Location:
    Cambridge
    Thanks. I've asked garage for list of part numbers + date when first requested. ANd I'll get on to tesla with that list.
    cheers
    Shane
     

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