New install—error after utility meter swap—Site shutdown circuit triggered. All Powerwalls and Powerwall+ solar inverters are disabled.

[jtludwig]

Hi,

I recently had two powerwalls installed, and everything was working fine until a few days ago when the utility company cut power to replace my meter.

Ever since then, my Powerwalls have been stuck at 21% charge and won’t charge/discharge, so all my solar power is just going to the grid. When I logged into the local interface, I noticed the following errors. I’ve tried all the reset procedures, flipping the switches, etc, but nothing seems to help.

Has anyone else had this happen? I have a service call scheduled for next week but just wanted to see what I could learn in the meantime. I’m confused, because nothing else has been touched, other than the utility meter.

Thanks!

 

[Vines]

Hi,

I recently had two powerwalls installed, and everything was working fine until a few days ago when the utility company cut power to replace my meter.

Ever since then, my Powerwalls have been stuck at 21% charge and won’t charge/discharge, so all my solar power is just going to the grid. When I logged into the local interface, I noticed the following errors. I’ve tried all the reset procedures, flipping the switches, etc, but nothing seems to help.

Has anyone else had this happen? I have a service call scheduled for next week but just wanted to see what I could learn in the meantime. I’m confused, because nothing else has been touched, other than the utility meter.

Thanks!

Do you have the Tesla Backup switch underneath the meter?

 

[arnolddeleon]

Do you have an Emergency Stop switch? The error message you are getting seems to suggest that you do. I'm *guessing* those latch (likely open) once they are activated and need to be reset (in a likely not obvious way).

 

[arnolddeleon]

Specifically have you tried following the procedure to reset the emergency stop, looking at the picture you posted it looks like you have to rotate the button to turn it back on.

 

[Vines]

Specifically have you tried following the procedure to reset the emergency stop, looking at the picture you posted it looks like you have to rotate the button to turn it back on.

I was going to suggest the same.

Also I think if the backup switch has its comm wire unplugged there is a similar result.

 

[chrisc909sol]

Hi,

I recently had two powerwalls installed, and everything was working fine until a few days ago when the utility company cut power to replace my meter.

Ever since then, my Powerwalls have been stuck at 21% charge and won’t charge/discharge, so all my solar power is just going to the grid. When I logged into the local interface, I noticed the following errors. I’ve tried all the reset procedures, flipping the switches, etc, but nothing seems to help.

Has anyone else had this happen? I have a service call scheduled for next week but just wanted to see what I could learn in the meantime. I’m confused, because nothing else has been touched, other than the utility meter.

Thanks!

Just ran into this myself after running fine for over a year. Same exact error. Waiting on tier2 to review. How did it get resolved? Thanks for any update.

 

[jjlink]

My system shutdown a week ago for no apparent reasonwith this error message:
Site Shutdown circuit triggered by a Powerwall+ rapid shutdown. All Powerwalls and Powerwall+ solar inverters are disabled.(/system)
I am also waiting for tier 2 do do something, or anything.

 

[Vines]

My system shutdown a week ago for no apparent reasonwith this error message:
Site Shutdown circuit triggered by a Powerwall+ rapid shutdown. All Powerwalls and Powerwall+ solar inverters are disabled.(/system)
I am also waiting for tier 2 do do something, or anything.

This means that the emergency button or switch has been triggered and the system is waiting to be turned back on.

 

[power.saver]

This means that the emergency button or switch has been triggered and the system is waiting to be turned back on.

So that's an interesting question. How do you turn it back on after the emergency button has been pressed? (I don't have a RS on my system, so never encountered this).

 

[Vines]

So that's an interesting question. How do you turn it back on after the emergency button has been pressed? (I don't have a RS on my system, so never encountered this).

With PW2 if the grid is present, just turn the RSD switch back to make the connection (closed circuit). If the grid is down then the Powerwall will need to be provided with a 12v jumpstart.