Tesla Energy is only available for chat M-F between 7am-2pm (my time). If they refer you to Tier-2 they have 15 days to respond. My Powerwall issue is now going on week five without resolution because Tier-2 said it is working fine and closed the ticket so I called and actually reached on agent you found a software error. The software team now has another 15-days to look at my issue. I am going to spend the entire summer paying peak energy costs because my Powerwall is not functional to use stored energy to power my house.
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No longer possible to contact Tesla Support via chat or email?
- Thread starter EVRider-FL
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