I wanted to share a positive first time repair experience with Tesla.
2022 Model S LR- 2000 miles, picked up a rattle in back rear seat (when seat was in 'up position' a few weeks ago.
In addition, quarter panel to bumper was misaligned. It took 3 weeks to get an appointment, but I also picked a repair facility 2 miles from my office, a more quick 7 day appointment was available a few miles further (i wasn't in a rush).
They were able to get to me in 10 minutes from my appointment time, made the repair, aligned the quarter panel to the bumper, and then told me that were not able to get all of the squeeks out and an interior door panel needed replaced. I actually think they fixed 100% of it, but they believe there was one more loose trim item. The whole thing took about 5 hours, and they provided me with $200 in uber credits - super easy to use.
Very satisfied with my first encounter and the car runs perfect.
2022 Model S LR- 2000 miles, picked up a rattle in back rear seat (when seat was in 'up position' a few weeks ago.
In addition, quarter panel to bumper was misaligned. It took 3 weeks to get an appointment, but I also picked a repair facility 2 miles from my office, a more quick 7 day appointment was available a few miles further (i wasn't in a rush).
They were able to get to me in 10 minutes from my appointment time, made the repair, aligned the quarter panel to the bumper, and then told me that were not able to get all of the squeeks out and an interior door panel needed replaced. I actually think they fixed 100% of it, but they believe there was one more loose trim item. The whole thing took about 5 hours, and they provided me with $200 in uber credits - super easy to use.
Very satisfied with my first encounter and the car runs perfect.