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Powerwall 2 backup option not working

Discussion in 'Tesla Energy' started by ticron44, May 14, 2018.

  1. ticron44

    ticron44 New Member

    May 13, 2015
    7906348C-B26F-4B17-A547-9BD71F42463A.png I have solar with two Powerwall 2 batteries. When I go into the Tesla app under the ‘Customize’, I don’t see an option for Backp or to set a Reserve level.

    I’ve noticed when I run the wizard, a message comes up that says ‘No backup capability detected. No synchronizer detected’

    My solar installer has no clue. Tesla has bumped it to the level 2 team. Anyone else experience a similar issue? AD3A98F2-70FA-4259-AC0F-ADD6E0D01295.jpeg
  2. coolgj

    coolgj Member

    Mar 20, 2014
    I can only think of two scenarios this would happen:

    1. They installed a Gateway instead of a backup gateway which Tesla should be able to confirm which one is installed

    2. The backup gateway is bad and needs to be replace

    Your install should also know which one is installed too.
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