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Problems with phone app - what number can I call?

pdk42

Active Member
Jul 17, 2019
1,091
1,069
Leamington
As I mentioned on another thread, this keeps happening with my app:

upload_2019-10-4_23-3-40-png.462680


It's now happening multiple times per day - on both my phone and my wife's. Does anyone know how I can contact Tesla to discuss it? I've raised a question on my account page, but of course, no reply...
 

pdk42

Active Member
Jul 17, 2019
1,091
1,069
Leamington
On the odd occasion it is working, click "Schedule service" in the app
I thought of that, but this is clearly an IT problem so taking the car to a SC sometime in Nov ( :( ) doesn't really seem like a good solution. I suspect some fiddling with my account on their central system (perhaps deleting and re-adding) is the right route to take.
 

Rooster6655

Active Member
May 3, 2019
1,556
538
UK
I thought of that, but this is clearly an IT problem so taking the car to a SC sometime in Nov ( :( ) doesn't really seem like a good solution. I suspect some fiddling with my account on their central system (perhaps deleting and re-adding) is the right route to take.

Roadside assistance should be more helpful as they can diagnose issues over the phone.

Also a bit odd that nobody from Tesla even mentioned the 4 year roadside assistance details when buying the car...
 

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