Problems with phone app - what number can I call?

[pdk42]

As I mentioned on another thread, this keeps happening with my app:

It's now happening multiple times per day - on both my phone and my wife's. Does anyone know how I can contact Tesla to discuss it? I've raised a question on my account page, but of course, no reply...

 

[NorfolkMustard]

On the odd occasion it is working, click "Schedule service" in the app, or pop into a service centre or shop

 

[pdk42]

Seems some others are having it too - but it's more than intermittent for me:

Error [Car Name] (VIN) is no longer in your Tesla account.

 

[pdk42]

On the odd occasion it is working, click "Schedule service" in the app

I thought of that, but this is clearly an IT problem so taking the car to a SC sometime in Nov ( ) doesn't really seem like a good solution. I suspect some fiddling with my account on their central system (perhaps deleting and re-adding) is the right route to take.

 

[Rooster6655]

I thought of that, but this is clearly an IT problem so taking the car to a SC sometime in Nov ( ) doesn't really seem like a good solution. I suspect some fiddling with my account on their central system (perhaps deleting and re-adding) is the right route to take.

Roadside assistance should be more helpful as they can diagnose issues over the phone.

Also a bit odd that nobody from Tesla even mentioned the 4 year roadside assistance details when buying the car...