Problems with Tesla Roadside Assistance

[LG68]

I initially loved my Tesla but the aftermarket support has been poor. First, a few months ago I had a flat tire. no help available from roadside assistance but they did send a tow. However the whole experience from call to being able to go home was 6 hours! When I gave a less than perfect review to the service center one of the employees called me and harassed me about the review However recently was put in a very dangerous situation by Tesla that is way more than inconvenience. My alignment was off so I tried to make a service appointment. Tesla couldn’t fit me in for 3 weeks! The day before my appointment my tire blew at 60mph likely because of the delay. The tire debris damaged the drivers side and ripped off the drivers mirror. I called Tesla service: at first they said they would tow me to service center then they said they couldn't come. Even though I specifically told them there was body damage they did not tell me they couldnt repair it until after I paid $300 to tow the car to them. So disappointed. Love my Tesla but safety comes first! Will definitely be looking at another electric car next round

 

[ibtm]

Hi:

Let me start by saying my Plaid is the best car I have ever owned, and I have owned most of the top super cars!! Last week I hit a piece of debris on the road and it caused a flat rear left tire. I called roadside assistance from my car. I waited for 20 minutes on the phone, but no one ever came on to help. I think 20 minutes on the phone, by the side of a busy roadway is a lot of time!

So I then called my local mechanic and he quickly came out, put me on a flatbed truck and has since driven up to Ft Myers Tesla from Naples and picked up 4 new tires for me. I have almost 11,000 miles, so I put all 4 new tires on.

EVERYTHING about the car is impressive!!!!!! The negative experience with Roadside Assistance is the first negative experience I have had. So, a suggestion—check out what went wrong and fix it.

Regards,

 

[Juice28]

I had a blow out with my gas car last year. I was stuck on the side of a busy highway from 7pm until 9am the next day. I didn't even get to sleep as I had 4 different tow companies called and said they were on their way but never showed up. all 3 companies ghosted me and my insurance right after they said they were on their way... Nothing like having a tow say they will be there in 2 hours, then never show up. then have to go through the process again setting up a tow with a different company. I f-ing hate the tow companies in my area. Other than waiting on parts from Tesla I've had a good experience with them so far.

 

[RajG]

Same Bad experience today. Supposed to tow the vehicle at 2.30 PM for tyre replacement ,given them 4 hours heads up > at 2:35 I call them > they say sorry cant make it till 3:30> I drive the vehicle to the tyre shop with the puncture rather than waiting for them and risk missing the appointment.