I just had a blowout today and Tesla Roadside assistance really screwed me. They would only offer me a loaner tire if I agreed to pay $121 to repair or $600.50+tax for a replacement. At first I said no and they immediately closed the case via text. I had to call and reopen the case and they gave me the same story. Tesla Roadside will now only provide a loaner tire if you agree to pay for a replacement ahead of time, while you are sitting on the side of the highway. I had no choice but to agree since I don't have AAA.
Over 2 hours later someone arrived with a loaner, but in order to get the loaner tire they insisted on taking my wheel to the closest Tesla, which was closed and 40 mins from my home. So now I have to drive 40 mins to pickup a new tire that Tesla overcharged me for.
Some will say "well it says that in the terms". Others will ask "why don't you have AAA"? I bought the car, and extended service agreement, with the promise of Roadside Assistance. They've changed the terms since I purchased my car. One previous time I had a blowout and they gave me a loaner and allowed me to keep the tire. I didn't have to agree to their high prices or have to go to the closest Tesla from where my tire went flat.
I paid $120K for my Model S and expect better customer service for that price. I will definitely get AAA in the short term, but this makes me seriously question buying another Tesla. I was thinking about buying a new Plaid, but this makes me want to consider a true premium brand like Mercedes or BMW.
Over 2 hours later someone arrived with a loaner, but in order to get the loaner tire they insisted on taking my wheel to the closest Tesla, which was closed and 40 mins from my home. So now I have to drive 40 mins to pickup a new tire that Tesla overcharged me for.
Some will say "well it says that in the terms". Others will ask "why don't you have AAA"? I bought the car, and extended service agreement, with the promise of Roadside Assistance. They've changed the terms since I purchased my car. One previous time I had a blowout and they gave me a loaner and allowed me to keep the tire. I didn't have to agree to their high prices or have to go to the closest Tesla from where my tire went flat.
I paid $120K for my Model S and expect better customer service for that price. I will definitely get AAA in the short term, but this makes me seriously question buying another Tesla. I was thinking about buying a new Plaid, but this makes me want to consider a true premium brand like Mercedes or BMW.