Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.

Registering for Tesla 24/7 service

So yesterday I found out that you actually have to register your car with Tesla 24/7 support even if you purchased your car directly from Tesla; as I had done with my CPO Roadster 545. No one at the time of purchase informed me that I had to do this until I found out this past weekend when I needed the support to have the car towed (separate thread about that issue).

When I called to request service they told me that my car was still registered under the previous owner and looked as though it was out of warranty in their system. I informed them that I purchased the car CPO through Tesla and was still under the CPO warranty. They had to look me up in a "separate system," and after several minutes "found me."

I figured I'd inform other owners here in case, like me, you also were unaware of this.

Apparently, you are supposed to send an email to [email protected] with the following info to register yourself for the support line:

Mailing Address
Copy of your drivers license
Copy of Title or Registration
  • Like
Reactions: AtAge19
I had to do this also when I purchased my Roadster (#1195). However, mine was purchased through a third-party used car dealership, and was not a warrantied/CPO car. But, I sent Tesla a copy of the title and all of my personal info to get the car registered in the system. Main reason I had to do this was to get them to give me the PIN (that info was not communicated from the original owner, to the dealership, to me).
  • Like
Reactions: AtAge19

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.