Hi,
We have a 2019 model 3 with under 60k miles. We have an error message rcm_a021, which is a fault with the supplemental safety restraint system.
According to Tesla’s website, our vehicle is protected by a supplemental restraint system limited warranty, which lasts either 5 years or up to 60k miles.
The white plains NY service center is trying to charge us hundreds of dollars to fix the problem. When we pointed out the warranty, they first said the warranty was issued after we bought our car and therefore didn’t apply to us. In response, we asked when that warranty was issued and where does it say that it only applies to cars purchased after that date. In reply, they did not provide the requested information, and instead said that the warranty only applies to a certain type of model 3.
We have been unable to get in touch directly with the white plains service center manager.
Does anyone have any experience or knowledge about (1) whether there is any truth to the claim that the safety restraint warranty only applies to model 3s purchased after a certain date (that language is nowhere to be found on the website); and/or (2) how to elevate a warranty dispute with Tesla?
Finally: we are under 60K now but are close to exceeding it. We just rescheduled our service appointment so that we could figure out this warranty issue first. Will Tesla be able to deny us coverage if we hit 60K during the pendency of this dispute?
Thank you for any and all input.
We have a 2019 model 3 with under 60k miles. We have an error message rcm_a021, which is a fault with the supplemental safety restraint system.
According to Tesla’s website, our vehicle is protected by a supplemental restraint system limited warranty, which lasts either 5 years or up to 60k miles.
The white plains NY service center is trying to charge us hundreds of dollars to fix the problem. When we pointed out the warranty, they first said the warranty was issued after we bought our car and therefore didn’t apply to us. In response, we asked when that warranty was issued and where does it say that it only applies to cars purchased after that date. In reply, they did not provide the requested information, and instead said that the warranty only applies to a certain type of model 3.
We have been unable to get in touch directly with the white plains service center manager.
Does anyone have any experience or knowledge about (1) whether there is any truth to the claim that the safety restraint warranty only applies to model 3s purchased after a certain date (that language is nowhere to be found on the website); and/or (2) how to elevate a warranty dispute with Tesla?
Finally: we are under 60K now but are close to exceeding it. We just rescheduled our service appointment so that we could figure out this warranty issue first. Will Tesla be able to deny us coverage if we hit 60K during the pendency of this dispute?
Thank you for any and all input.
