Returned car.. issues with refund anyone?

[not4antoher]

I got my refund this morning. The vehicle was returned on 5/14/2019.

 

[xa1200]

I got my refund this morning. The vehicle was returned on 5/14/2019.

Who did you speak with to move this along? How was the refund given?

 

[not4antoher]

Who did you speak with to move this along? How was the refund given?

I did not contacted Tesla at all since the vehicle returned.
Tesla credit back $2500 into my credit card. However, the remaining balance was never taken from my bank account.

 

[russelljohnson]

Returned my SR on 06/29, no refund or any communications since; 18+ days and counting

 

[xa1200]

Just to provide an update... I got my refund back after 2 months.

Lessons learned:

Don’t give the benefit of the doubt about them processing your refund in a timely manner. I waited a few weeks before reaching out...

Consistently follow up through multiple channels, email, phone, online chat. Which I did but it didn’t help.

Escalate escalate escalate after a period of beyond normal processing time.

I went as far as opening a case with the BBB before I receiving my first contact from a supervisor, whom actually never reach back out to me after initial contact...

Customer service sucks but I still bought a P3D+! Purchasing experience was not great too!! What are we doing?!?! Lol

 

[3Sweet]

Got my refund! Returned on 4/26/2019, saw credit back on bank and credit card on 5/30/2019. Finally! It toook over 30 days, but under 45 days. I did chat and email with Tesla suppport, as well as asking for my delivery advisor and sales advisor to help find my refund status on a weekly basis.

I can now enjoy my 2nd model 3, which I picked up yesterday!

Soo happy for you!! New car in good condition??

 

[tryceo]

Returned 6/23, got refund 7/15. Pretty quick for Tesla. I paided full cash, so that probably makes it much faster.

 

[Schroeder0202]

I returned my SR+ yesterday because Buena Park SC refused to replace the defected inside rearview mirror.
They said the car has been driven more than 100 miles, the interior part won't be cover by warranty.
Also, the vehicle was delivered to me without the hood emblem on 5/10/2019.
There were minor paint issues here and there that I expected already. The trunk and door weatherstrips are pinched.
However, everything is minor issues, and I would have kept the vehicle if SC replaces the mirror.
I am going to order another SR+ this week, and I will keep updating the refund status.

Wow that one looks like crap, major paint issues, i would not have accepted that at all.

 

[3Sweet]

Returned 6/23, got refund 7/15. Pretty quick for Tesla. I paided full cash, so that probably makes it much faster.

Thats insanely fast! God your lucky,
I returned mind 2 weeks ago and haven't even gotten the credit card deposit back. wish me luck!

 

[Godlife]

Thats insanely fast! God your lucky,
I returned mind 2 weeks ago and haven't even gotten the credit card deposit back. wish me luck!

Should talk to your advisor. I got my credit card deposit in less than a week.