Has anybody else had issues paying for their vehicle registration using Apple Pay? As a current Model 3 owner, I recently placed an online reservation for a Model Y on my MacBook. I was already logged in under my Tesla account and even entered the same contact information in my order. When it came time to place my reservation, I was given the choice on TESLA's WEBPAGE to pay by entering a credit card or Apple Pay. Rather than grab my wallet and enter the numbers, I opted for Apple Pay ...
Easy pie ... or so I thought. In an apparent glitch in the system, my Tesla account information was replaced with my Apple Pay account information, a separate email address. This would eliminate my 10,000-credit loyalty bonus. I spoke with Tesla customer service and was informed to send an email to change the address on my order, along with a copy of my license ... no response. Given that we are up against the end of the $7,500 tax credit for the Model Y Long Range, I reached out again to Tesla customer service and explained my situation. I was informed that the best course of action would be to place a new order under my Tesla account by ENTERING THE CREDIT CARD MANUALLY and then my reserved car could be swapped over to the new order number. It would potentially cost me the reservation fee of $250 but given the choice of not getting the car before December 31st, in which case, I would not buy it.
I went ahead and placed the second order, the VIN was transferred, and I picked up my car this past week. I was told that I should bring up the Apple Pay issue with Apple because there was nothing Tesla could do about it. I find that totally unacceptable, however, I do not have a surplus of time nor patience to go down that rabbit hole with likely little chance of success.
Flash forward to Friday and I get a call from Tesla to come pick up my Model Y from my original screwed up order (at full sticker price without loyalty benefits). I recapped the issue I had, and the service agent indicated that Tesla has had a lot of difficulties with Apple Pay and that they recommend paying by credit card. I politely responded that there is no warning of that on their website, and if it is truly a problem, they should remove the option. The agent was polite and said he would try and move it up for further review, but I wouldn't hear anything until the new year due to the end-of-quarter madness. I understand that and will wait to see how this works out.
The point of my post is less of a rant than it is a warning to those placing a reservation in which their Tesla account email differs from their Apple Pay account email. You may run into similar issues as me. At best, things will get fixed with some phone calls and time (the latter I didn't have). It is, however, possible that you may be out $250 like I am at this point. My wife does enjoy her new car tremendously; however, this has been a disappointment in what otherwise has been a good experience with Tesla on both vehicles I purchased in the last 6 months.
I'm interested to see if others have had a similar experience or some other issue that was not resolved through the first two levels of Tesla customer service but ultimately was or was not resolved satisfactorily after going even further up the line. Happy New Year!
Easy pie ... or so I thought. In an apparent glitch in the system, my Tesla account information was replaced with my Apple Pay account information, a separate email address. This would eliminate my 10,000-credit loyalty bonus. I spoke with Tesla customer service and was informed to send an email to change the address on my order, along with a copy of my license ... no response. Given that we are up against the end of the $7,500 tax credit for the Model Y Long Range, I reached out again to Tesla customer service and explained my situation. I was informed that the best course of action would be to place a new order under my Tesla account by ENTERING THE CREDIT CARD MANUALLY and then my reserved car could be swapped over to the new order number. It would potentially cost me the reservation fee of $250 but given the choice of not getting the car before December 31st, in which case, I would not buy it.
I went ahead and placed the second order, the VIN was transferred, and I picked up my car this past week. I was told that I should bring up the Apple Pay issue with Apple because there was nothing Tesla could do about it. I find that totally unacceptable, however, I do not have a surplus of time nor patience to go down that rabbit hole with likely little chance of success.
Flash forward to Friday and I get a call from Tesla to come pick up my Model Y from my original screwed up order (at full sticker price without loyalty benefits). I recapped the issue I had, and the service agent indicated that Tesla has had a lot of difficulties with Apple Pay and that they recommend paying by credit card. I politely responded that there is no warning of that on their website, and if it is truly a problem, they should remove the option. The agent was polite and said he would try and move it up for further review, but I wouldn't hear anything until the new year due to the end-of-quarter madness. I understand that and will wait to see how this works out.
The point of my post is less of a rant than it is a warning to those placing a reservation in which their Tesla account email differs from their Apple Pay account email. You may run into similar issues as me. At best, things will get fixed with some phone calls and time (the latter I didn't have). It is, however, possible that you may be out $250 like I am at this point. My wife does enjoy her new car tremendously; however, this has been a disappointment in what otherwise has been a good experience with Tesla on both vehicles I purchased in the last 6 months.
I'm interested to see if others have had a similar experience or some other issue that was not resolved through the first two levels of Tesla customer service but ultimately was or was not resolved satisfactorily after going even further up the line. Happy New Year!
