Screen display issue

[ras2247]

I've had this issue since I picked up the car back in early April. To be precised it started right after I upgraded to the latest release that came out in March/April. I don't recall the version at the moment. I've attached a picture. I told the service center and they stated that it's a known issue, but no eta for the fix. I've gone through 2 additional software upgrades since then, but issue persist.

Anybody else experience this issue? I'm driving a 2019 Model 3 Performance. I'm not seeing many complaints about this particular issue online, or from other Model 3 owners, so I'm wondering how common this is.

 

[Wennfred]

That shaded area down the middle on the screen?? That’s looks like a bad screen, needs to be replaced... did you make a actual appointment or did you talk to someone on the phone? This is the first I’ve seen this issue.

That reminds me of a Vertical Collapse, (a leaky capacitor). Go in, they may have to replace it.

Fred

 

[Wennfred]

Take a look at this crazy video, this seems to be a cold solder joint. So try to lightly tap on the back to see if it flicks off and on. But this confirms its a bad screen.

 

[Wennfred]

By the way, that’s seems to be their known script when they talk to people on the phone “it’s a known issue” the next patch will fix it, if it was a known issue, we would know about it, especially on these forums.

Fred

 

[Wennfred]

My issue with 2019.12.1.2 was that when you zoom in on the Map, the screen would freeze and crash, I haven’t tried this with 2019.16.2. Will give it a go when I get home.

 

[ras2247]

Correct, that fuzzy shade. I sent them a service request through the app, and that was there response that it was a known issue. I also emailed a service technician the picture, but he never responded.

I'm just going to make another appointment and ask them to actually physically take a look at it.

Thanks