There have been lot of threads about poor service center experiences - I just thought I'd post about my EXCELLENT experience.
Made an appointment on-line for rear glass crack and paint defect - in Santa Clara. I could easily find a suitable time only a few days out. I pulled up today 15 mins early - no problem. Shop is very clean, looks well organized and has nice enough lounge (perhaps not quite Lexus nice - but nice enough). Service advisor came out immediately - checked me in - and technician looked at my car within 10 minutes. Everyone was super professional and polite. Fixed paint defect while I waited (and told me if that was not good enough I could go to body shop - but it was fine) - and arranged for mobile glass installer to come out to me to replace the glass. Overall I would say this is better service experience than I have had at almost any other dealer - including Mercedes, BMW, Porsche, Toyota. Lexus was better in some ways perhaps - but not in any way that was highly important to me.
So good job guys in Santa Clara ....
Thx
Made an appointment on-line for rear glass crack and paint defect - in Santa Clara. I could easily find a suitable time only a few days out. I pulled up today 15 mins early - no problem. Shop is very clean, looks well organized and has nice enough lounge (perhaps not quite Lexus nice - but nice enough). Service advisor came out immediately - checked me in - and technician looked at my car within 10 minutes. Everyone was super professional and polite. Fixed paint defect while I waited (and told me if that was not good enough I could go to body shop - but it was fine) - and arranged for mobile glass installer to come out to me to replace the glass. Overall I would say this is better service experience than I have had at almost any other dealer - including Mercedes, BMW, Porsche, Toyota. Lexus was better in some ways perhaps - but not in any way that was highly important to me.
So good job guys in Santa Clara ....
Thx