Stuck at a supercharger, charge cord won’t disc

[Gulbuth]

I went through the Owners manual procedure for the manual release of the charge cord and can’t locate the release lever. Does anyone know if there’s a manual release lever for a 2020 MS? Thanks

 

[mongo]

I went through the Owners manual procedure for the manual release of the charge cord and can’t locate the release lever. Does anyone know if there’s a manual release lever for a 2020 MS? Thanks

Manually Releasing Charge Cable If the usual methods for releasing a charge cable from the charge port (using the charge handle release button, touchscreen, or mobile app) do not work, carefully follow these steps:
1. Ensure that Model S is not actively charging by displaying the charging screen on the touchscreen. If necessary, touch Stop Charging.
2. Open the rear trunk.
3. Open the flap on the left side of the trunk side trim.
4. Press and hold the charge port's manual release lever towards the front of the vehicle to unlatch the charge cable.
5. Pull the charge cable from the charge port.
6. Close the flap on the left side of the trunk side trim.

WARNING Do not touch or attempt to remove the orange High Voltage cover. Failure to follow these instructions can result in electric shock and serious injury.
NOTE: If your vehicle does not have a charge port manual release lever, discontinue this procedure and contact your closest Service Center.
NOTE: The orientation of the manual release lever may vary depending on market region.5. Pull the charge cable from the charge port.6. Close the flap on the left side of the trunk side trim

https://www.tesla.com/sites/default/files/model_s_owners_manual_north_america_en_us.pdf

 

[Gulbuth]

Yup, went through all of that. I just can’t locate locate the lever and wondered if is one on a 2020

 

[mongo]

Yup, went through all of that. I just can’t locate locate the lever and wondered if is one on a 2020

Gotcha, that is the latest owners manual.
Is the flap there? Can you take a pic of the inside?

 

[Gulbuth]

 

[Gulbuth]

View attachment 594752

That’s looking upside down at the compartment

 

[Gulbuth]

I found the lever! But it’s no help

 

[mongo]

I found the lever! But it’s no help

You can't remove the wand while push the release forward?
Or does the lever not move?
If the lever isn't moving, try pushing the wand back in.

 

[Gulbuth]

Ok, it’s not a lever, it’s part of the locking mechanism that I can hear moving from outside. I’ve moved it forward and aft to it’s limits but the cord won’t release. This is a bit of inconvenience on a 2000 mile drive

 

[Gulbuth]

Yes I’ve put some pressure on the handle in all directions when I press the button. Nothing

 

[icanmakeit]

push your remote lock car then reopen car. .

 

[mongo]

Ok, it’s not a lever, it’s part of the locking mechanism that I can hear moving from outside. I’ve moved it forward and aft to it’s limits but the cord won’t release. This is a bit of inconvenience on a 2000 mile drive

I'd say . That is really strange, if it is sliding then the wand should be able to be removed (is it just sticky? (had to ask)). Is there a support number on the supercharger pedestal or cabinets?
1 (888) 518-3752 is the general #

 

[wwu123]

This probably won't help, but I remember on my first road trip thinking the Supercharger cable was stuck and locked to the car for 40 minutes. It turned out to be just a much tighter fit than my home wall connector, or local superchargers. I wasn't familiar enough with the different colors on the ring back then, but if it's a light blue color, not green (charging) or dark blue (waiting to charge), it's not locked, and just requires a good yank.

In my situation, after getting nowhere with Tesla Roadside Assistance, another owner came to evaluate and gave a firm tug, which pulled it out fine.

 

[Gulbuth]

So roadside middle says they have an opening middle middle next week. Good thing there are hotels nearby, right?

Thanks for the suggestions

This probably won't help, but I remember on my first road trip thinking the Supercharger cable was stuck and locked to the car for 40 minutes. It turned out to be just a much tighter fit than my home wall connector, or local superchargers. I wasn't familiar enough with the different colors on the ring back then, but if it's a light blue color, not green (charging) or dark blue (waiting to charge), it's not locked, and just requires a good yank.

In my situation, after getting nowhere with Tesla Roadside Assistance, another owner came to evaluate and gave a firm tug, which pulled it out fine.

Thanks, it’s a little loose in the port but I gave that a try anyway. Still locked.
So roadside assistance is scheduled Oct 16th ... wow

 

[Gulbuth]

Oh and I just noticed this ...

 

[mongo]

So roadside middle says they have an opening middle middle next week. Good thing there are hotels nearby, right?

I hope it gets straightened out sooner than that.

I wonder if the locking pin broke free, that's the only thing I can think of since the mechanism is moving.
Maybe if the wand is aligned just right, and then the manual latch is moved, it will release. (sorry, best I can think of)

 

[Gulbuth]

Thanks everyone. This’ll be a memorable move

 

[domodan]

Please do let us know when it gets unhooked and what happened. To be clear, you've unlocked the car, right? I made a mistake trying to pull the cord off and couldn't, but the car doors were locked. Once I unlocked them I was able to pull it out.

 

[Gulbuth]

Problem solved. Customer service’s last ditch suggestion was to pull hard, like really hard. So I put the two handed 50lb pull on it and it popped out. One to remember, huh?

Thanks to the reply above that recco’d that. It just needed a little more force.

 

[DerbyDave]

I am so glad to get this information, as I would panic. Was the manual release to just push the whole black bottom of the orange connector toward the front of the car? I looked at my car, and I really can't identify the manual release part that you move to release. It certainly is not obvious.