Tesla app ver 4.34.1-2711 no longer showing charge stats

[JKad]

Tesla app ver 3.34.1-2711 no longer showing charge stats. What can I do to try to fix this? I have turned off the phone and restarted but that doesn’t fix it. Any suggestions appreciated.

 

[EVRider-FL]

I have that version on my iPhone and I still see Charge Stats. Try force quitting and restarting the app, and if that doesn’t work, log out and back in. Note that additional drivers don’t see Charge Stats, only the owner account does.

 

[JKad]

I have that version on my iPhone and I still see Charge Stats. Try force quitting and restarting the app, and if that doesn’t work, log out and back in. Note that additional drivers don’t see Charge Stats, only the owner account does.

Thank you very much for the reply. I tried your suggestions with no luck. In addition, I decided to delete the app, force close my Apple phone, restart the phone and then install the app again. But no success even with that.
I am the owner, but I have also asked my wife to check her phone as well.
I don’t know what to try next. Maybe someone will check out this topic and give me more ideas.

 

[EVRider-FL]

I don’t know if it matters, but which car and software build do you have?

 

[JKad]

2024.20.1
Model Y 2022

 

[EVRider-FL]

I don’t know if it’s relevant, but I have 2024.3.25 in one car and 2024.14.9 in the other, and don’t see the issue with either one. Can you provide a screen shot of your Tesla app so I can compare it to mine?

 

[JKad]

I’ve not attached a picture in this application so hopefully this works.

 

[SidetrackedSue]

View attachment 1059417I’ve not attached a picture in this application so hopefully this works.

Mine still has it (v4.33.5) Good luck. Hopefully you'll get an answer soon.

 

[EVRider-FL]

There’s a Tesla Support article (https://www.tesla.com/support/tesla-app/charge-stats) that mentions this as a possible cause of not seeing Charge Stats:

Check your Data Sharing settings from the vehicle touchscreen under the ‘Software’ tab and opt into the road segment sharing option.
Note: It can take up to 24 hours for the change to reflect in the app.

If that isn’t the issue, try rebootIng the car.

 

[JKad]

There’s a Tesla Support article (https://www.tesla.com/support/tesla-app/charge-stats) that mentions this as a possible cause of not seeing Charge Stats:

Check your Data Sharing settings from the vehicle touchscreen under the ‘Software’ tab and opt into the road segment sharing option.
Note: It can take up to 24 hours for the change to reflect in the app.

If that isn’t the issue, try rebootIng the car.

I don’t have a “road sharing“ option to select. I will try rebooting tomorrow. The really strange thing is that this just started happening out of the blue because I was always able to get it before. Thanks for the follow up answer.

 

[EVRider-FL]

I found some old threads about the same issue. Here’s one, but you can Google to find others if this doesn’t help: Charging Stats in App Gone