Tesla Heathrow, UK crashed my car 10 days ago on the second attempt of fixing a huge list of paint issues and other delivery defects.
It took a week of chasing and avoiding my calls for them to contact me about it, only to be told it'll take weeks to decide if they'll replace the vehicle.
From what I understand, nobody in the UK is authorised to make a decision about the next steps and they keep repeating that "we are following a process", but will not explain what this process is, who is involved or how long it will take. Just that whatever it is normally takes many weeks to get a decision.
Is anyone familiar with this process? I have no idea what is going on and Tesla are treating my like I have the plague.
I love the vehicle and want it replaced. I've taken legal advice and understand that I can reject the vehicle via my lease company (on 2 counts apparently), however that does not look like a quick process and I'd rather arrange a replacement in an amicable way. It's been 10 days already, nothing has happened and I'm currently being told to wait an unspecified amount of time.
Thanks.
It took a week of chasing and avoiding my calls for them to contact me about it, only to be told it'll take weeks to decide if they'll replace the vehicle.
From what I understand, nobody in the UK is authorised to make a decision about the next steps and they keep repeating that "we are following a process", but will not explain what this process is, who is involved or how long it will take. Just that whatever it is normally takes many weeks to get a decision.
Is anyone familiar with this process? I have no idea what is going on and Tesla are treating my like I have the plague.
I love the vehicle and want it replaced. I've taken legal advice and understand that I can reject the vehicle via my lease company (on 2 counts apparently), however that does not look like a quick process and I'd rather arrange a replacement in an amicable way. It's been 10 days already, nothing has happened and I'm currently being told to wait an unspecified amount of time.
Thanks.