Tesla has quietly removed 7-day refund policy

[seloary]

Tesla cancels its ballsy 'no questions asked' 7-day return policy - Electrek

 

[jeremymc7]

Yep posted in multiple other threads and in national news.

 

[TimothyHW3]

In Germany they still have the 14 day no questions asked return policy, because the purchase is online. I think other EU countries have it too. Also in Germany it seems to be still aplied
Rückgaberichtlinie
"können Sie das Fahrzeug, falls Sie mit ihm unzufrieden sind, innerhalb von 7 (sieben) Kalendertagen an uns zurückgeben."

(change the country to Deutschland before you view the link, otherwise it redirects to the US)
So yeah, again bad journalism to not explain to which countries the policy applied.

 

[CertLive]

In the UK you have 30 days so it never mattered there. " after 30 days but before six months; and after six months."

" Rejecting a car within the first 30 days should see your money refunded in full, but after this period the dealer will be able to make a deduction based on the car’s use. How large this deduction is can often be a matter of some debate."

Sure mileage can be charged afterwards. If you are one of the unlucky ones.

 

[cwerdna]

So yeah, again bad journalism to not explain to which countries the policy applied.

Many English language web sites not specifically based in the UK or Australia (for example) esp. with .com domains are US-centric. All of the below (for example) didn't mention which country.

Tesla’s seven-day return policy has been quietly removed
Tesla Ends 7-Day No-Questions-Asked Return Policy On All New Vehicles
Tesla reportedly stops offering its seven-day return policy
Tesla kills seven-day return policy
Tesla's 7-Day Return Policy Is No More
Report: Tesla Cancels 7-Day, No-Questions-Asked Return Policy | The Motley Fool

I think of all of these as US-based and US-centric sites. Then again, a common complaint/observation is the US national news (at least on TV) tends to be US-centric and doesn't spent much time discussing news outside the US.

I read news/entries on the 1st four sites not that infrequently.

There is also the habit of news media wanting to get the story out as quickly as possible. Was pretty easy to report on an apparent change to the US-portion of tesla.com w/the return policy page going away. If you were a US-based journalist on a US-centric site who sells ads on their site, don't you think you'd want to get the news out there as quickly as possible rather than digging into the details for all other countries that Tesla sells in? A delay could mean a competitor being you to the punch.

 

[Simon_M]

In the UK:

Return Policy

• Owning a Tesla vehicle means you are driving one of the most advanced, best performing and safest vehicles available. We are confident that you will feel great about your new vehicle, and so are giving you time to experience and enjoy your new Tesla. Subject to the terms and conditions of this policy, if you are unhappy with your vehicle, you may return it to us within seven (7) calendar days.
• We will accept your vehicle for return if the vehicle:
  • Has an odometer mileage of less than 1,000 miles at the time of return;
  • Has a New Vehicle Limited Warranty that has not been voided;
  • Has not been the subject of any submission or application for any available incentives or perks;
  • Is in new condition, without damage or abnormal wear and tear; and
  • Has not been resold or transferred to any person or entity.

 

[TimothyHW3]

I think electrek did the report first. No idea how they found out (do they refresh the support page every hour?) and why they didn't research a bit. And yes, obiously something that seems so bad on the surface will get reported fast, there is 20$ Bln of short interest on Tesla stock.

 

[OCR1]

Many of Elon’s tweets refer to things that only apply to the US market as well. Elektrek is a small US based media outlet. They should clarify in their articles that they are only referring to North America but we live in a nationalistic country where we sometimes forget there is a whole world out there beyond the United States.