Tesla & Pirelli Tire Warranty

[slabathor]

Am I missing something here?

New Telsa from December, clearly within the Pirelli 1yr warranty. Tire blew out. Telsa wants $500 to replace the tire and won't accept the Pirelli Warranty. I contacted Pirelli, they say, of course they have our standard warranty. We will replace, however, that particular tire is custom to Telsa and they are the only distributor in the country that has availability of that tire... No other tires exist other than in Tesla Service Centers.

So, I have an option of paying the $500 to have Tesla replace the tire or change ALL 4 tires to a different manufacturer that's available to everyone.

Here's my question... do you think Tesla is actually taking the $500 from us consumers... then taking the the tire, sending it back to Pirelli and then receiving a new tire back thus turning a $500 profit from each tire that's warrantied? Or I am missing something? By the way, this is my second tire in 8 months.

 

[DerbyDave]

Have you contacted Tesla again to inform them that Pirelli confirms the tire is under warranty and must be replaced through them? If you can get most of this stuff in writing and document your loss, you can take it to small claims court if Tesla refuses to honor the warranty for the tire. They can still charge you for labor, mounting and balancing.

 

[zoomer0056]

By the way, this is my second tire in 8 months.

Second tire is same as saying first replacement. Do you mean second replacement? That would mean three tires.

So, Pirelli is refusing to honor their warranty? Sounds like they are, and you have to deal with Tesla.

A lot of times Tesla will show a charge in the app and then remove that charge when it's a warranty fix. Bad system, but that's how they do it. If you talk to someone on the phone it may be cleared up.

 

[slabathor]

No Pirelli will honor the warranty but Telsa wants their $500 when they come to the car to swap out tires.

Here's what I did. I had Tesla come out. Paid the $500 then kept the tire. I'm going to go to a Pirelli Service Center next week and have them turn it in for warranty.

 

[JBignutt]

I am also having issues with 2020 Tesla S Performance regarding tires and warranty.

We bought our car in late 2020. By August of 2021, about 8-9 months later, our Tesla S developed a significant clunk in the rear end. At just 14,000ish miles, the tires were completely shredded. We always rotated the tires. Tried to take it back to Tesla for warranty work to see if something was wrong. They acknowledged the car should not being going through tires 'quite that fast' and that it had a 'clunk,' however, they refused to look at the car without paying a $255 Diagnostic Fee. The service manager/writer(?) said the Tesla S is a very heavy car and will wear through tires faster than average. That it is the tire company that warranty's tires. ***But tire company's do not warranty tires on faulty suspension parts.***

Purchased another new set of tires. This time we didn't rotate them. The rear tires became completely shredded in 9000 miles. The front tires were OK. I took it to a different Tesla repair facility for an 4-wheel 'Alignment' and didn't mention the clunking. I was told the alignment could not be done because the bolts holding the rear control arms had fallen out and there was too much damage on the rear toe adjusters and control arms. The car was actually unsafe to drive. The repair was going to cost me $2,800 on a car with just under 24,000 miles. The new service writer even claimed that it was my 'aftermarket' rims that caused the damage.

I had no choice but to start recording this new service manager. If you do not document everything Tesla says, you are on your own. I let him know we were going to record and document his stance that car is not under warranty, we were going out to the car to document the damage that absolutely is under warranty, and we were going to document the 100% still stock rims that came with the car when we bought it new.

There is none chance that after rims that are like OEM stock rims can cause that kind of damage to suspension components. This car was assembled incorrectly from the factory from the very beginning.

After 20 minutes of recording, they relented and fixed the car under warranty. I feel they owe us a set of tires now. I had to get 4 new tires again to have the alignment done right! Tesla's position is "had I agreed to the Diagnostic Fee months before, we wouldn't have tore up a second set of tires." I am only asking for one set. By the same argument, I gave Tesla a chance to fix their car under warranty, they refused to even look at it, even with an acknowledged problem. And even if I had agreed to pay the diagnostic fee, the car had faulty craftsmanship that is the cause of the tires wearing out.

We have nearly $3000 in 2 sets of tires and the car only has 24,000 miles. That works out to more than $100 in tire wear for every 1000 miles you drive it.

Tesla is just awful. Our daughter bought a new Kia a couple of years ago. Kia goes out of their way to make her car right when something goes wrong and it was a fifth of what we paid.

Anyway, if anyone has any experience with taking Tesla to Small Claims Court, I wouldn't mind some pointers.

James