In Australia I have found similar to the above horror stories - Model X panels way out of alignment, paint issues not noted at delivery and now said to have happened post, and the dreaded "within spec" applied to all issues. I have asked for the Tesla Specification that is being applied and been told that it is a Tesla internal document and confidential, no doubt this is old news for most here but for me this is a brand new world.
My belief is that in Australia, Tesla's behaviour and application of contract is contrary to Victorian unfair terms in contract law and our federal ACCC law, and it is my intention to take an action to have my car either repaired or returned, I certainly don't believe that they will be able to testify that the vehicle is "within spec" without tabling that spec to the court, making it a public document.
I wanted Tesla to succeed, I wanted to support them, but this is the worst experience I have ever had with a motor vehicle. I entered this transaction wanting to purchase multiple vehicles, and a power system, I just can't see myself doing that now unless there is a massive turnaround in their behaviour.
My belief is that in Australia, Tesla's behaviour and application of contract is contrary to Victorian unfair terms in contract law and our federal ACCC law, and it is my intention to take an action to have my car either repaired or returned, I certainly don't believe that they will be able to testify that the vehicle is "within spec" without tabling that spec to the court, making it a public document.
I wanted Tesla to succeed, I wanted to support them, but this is the worst experience I have ever had with a motor vehicle. I entered this transaction wanting to purchase multiple vehicles, and a power system, I just can't see myself doing that now unless there is a massive turnaround in their behaviour.