I read lots of reports about how Tesla service centres are terrible and the service sucks. I don't know the details about these reports but in my experience Tesla service is the best I have ever found and I cannot imagine how it could be made better, short of giving you the opportunity to actually speak to a service agent directly. I had a headlight fail on my 3 year old Model S90D when I was in Georgia recently. I tried to contact the Decatur service centre to see if they could fit me in because I was there only for Thanksgiving weekend. I decided to head on to the centre and keep calling them. Eventually I got through to a service coordinator about a half an hour before I was due to get there. The gentleman on the phone told me they would take a look at it but they were pretty busy so it could be late in the afternoon before they could get to it. I arrived at 1PM and the check in process was incredibly fast with no stupid paperwork to fill out or authorisations to sign. I settled in to the waiting area and called my son who lives near by to go for some lunch. By the time he showed up at 3:10PM I had already received a notification that my car was ready to be picked up. Again, no paperwork for the warranty repair. I was very happy. Two days before Christmas I was on my way to my sons house in Atlanta when the driver side lower control arm broke at the Tifton supercharger. Tesla arranged a tow that said they would be another 4 hours before they could pick us up. The tow truck arrived in two hours and then drove us to the Decatur service centre where we deposited the car and dropped the key fob in the drop box. I had spoken to the Gabriel earlier who told me they were closed on Christmas eve so it would be the day after Christmas before they could get to it. My son picked us up and we went to his house expecting to hear something after Christmas. At 10:30 the following morning, Christmas Eve, I got a text message saying some of the technicians had come in on their holiday to clear some of the backlog of work and had fixed my car already. I went straight there and Gabriel met me outside with the key. Again no paperwork, no hassle just fantastic, above and beyond, service. Every manufacturer of vehicles has warranty repairs for failed components but the real mark of a company is how they deal with them. In my opinion, based on my experience, Tesla is right at the top of the list. Light years ahead of any of the other service organisations I have had experience with, Honda, Buick, GMC, Ford, Cadillac, Toyota, Volvo, Daihatsu, Nissan and BMW. Well done Tesla of Decatur!