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There’s no point wasting your time with Tesla the only retribution you will have is by getting a charge back from your credit card company which should be flawless At some point Tesla will take the software off of your car. This is your only solution

We were recently made aware that you have disputed a recent purchase made through our app. As the funds have been returned to you either through the chargeback or a refund, we are notifying you that upgrades associated with the dispute will be removed from your vehicle’s configuration...

Thanks. It is interesting that sone of the Tesla fanatics belittle you for complaining about anything. The purpose of my post is just to educate (and at the rime be educated) on what recourse you have. It was an easy fix but I wished I had this info when I noticed the charge. Got stressed...

Unfortunate that I had to go through this process-but refunded by CIBC VISA. I fully endorse them removing the software as I don't believe in free lunches.

I did go on this section of the app several months ago while exploring the App but certainly did not do this on XMAS eve. My car was in the shop at Tesla and so I had no reason to go on the Tesla App. I also called the shop on the 27 and they told me not to worry as the software was not on my...

You appear to be regurgitating the obvious -- . I agree the Tesla is a safe car--probably the safest. == I did buy the car for my family to use (not me--this is not my daily driver). The risk of injury, death etc in collisions has so many variables and Help me understand why Tesla has 0-60...

Very immature post by you. A little inconvenience to me might be devastating to another customer. A 9K hit is not a small amount of money and could be a big hardship for some! Your myopic view is partisan to the company and really not helpful to anyone . All companies will very soon have the...

Good question. I am probably as fastidious as you on this matter. I update everything as soon as it comes out without exception. I have an iPhone with several Apps but nothing from from unknown developers. Most of my app are things like my home control camera (security) and of course the usual...

Follow UP : Jan 3, 2020 My bank has advised me to make fraudulent transaction claim. Tesla told me they cannot reverse the charge. Unless a Gremlin hacked my account, I have no idea how this could have happened as the last thing as a physician I wanted was Full Self Driving. Like I need that...

Interesting I was told they were investigating --I was told that I would be getting a refund. Luckily the software is not on my car and also could not be on my car as it requires an additional module. Tesla was pretty good when I called them, but the delay is not really acceptable . Since I...

lol. Its going back on Boxing Day :)

welcome to Canada 9600=7000 US. I have an agent online trying to figure it out

My card was charged for the self driving randomly on Dec 24. How can that happen? My car is in the shop for the last month because of a collision.

Has this happened to anyone else. I noticed a 9600 dollar charge on my Visa card from tesla. I went to the app and the upgrade was done on Dec 24, 2019. My car has been on the shop for the last month from an accident. I know this can be done through the App but I certainly did not authorize...

The clicking on my Model X is identical. It almost sounds like driving on concrete and the tires hitting the expansion joints, --very similar to driving on those awesome US highways (I'm from Canada) I brought the car in (my son did) and they send him go home because they did not hear. it-- It...

I Yes in fact I received it one month after the order even though there was a big delay in getting the Vin number— guess it doesn’t really matter because now I’m getting the entire remodel X wrapped. I understand the paint from Tesla is not the greatest and so wrapping it with expel is...

I placed my Model X order about a month ago and I am taking delivery this Thursday (May 21) My deposit was May 22. -- Calgary, Alberta. I wanted a Tesla previously but I hated the suspension so I never bought it. It will interesting to drive as I have a Merc GLS 63 and Merc 4x4 Squared...

At least you got a VIN--My deposit has been in limbo for a few weeks no VIN--what a disorganized company. They would certainly be a better performing company with even a hint of customer service

I placed an order 8 days ago in Calgary for a model x. No confirmation given. Not sure why