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Same issue here. They put adhesive on one side of the trunk which spread out all over and made a mess, and then the creak came back 6 months later. It turns out there were just a ton of failed spot welds, and now the issue has spread to the other side of the trunk. Seems like some BS that...

Interesting. At the time of install I asked them about snow hooks (having heard about someone else getting them) they said they could do it but advised against it, instead opting to let the snow accumulate to a maximum of 2 inches and sliding off. Maybe when push came to shove they would have...

They have also almost conceded as much. There has been ~20% inflation since they announced pricing, they removed any references to prices in pre-orders, and Elon has discussed the challenges of making it affordable on multiple occasions (i.e. they don't know how they can hit the prices they...

I'm just waiting for them to pull the same BS on the CyberTruck orders. Hopefully the Rivian and Solar Roof price change fiascos will make that less likely, but demand is so strong for their other models that Tesla could probably get away with it without putting a dent in profits.

I think you misread something I said. This is simply a warning that the roof, as suppled, will shed potentially fatal hunks of ice on people and animals, not about who is responsible for fixing it. It was certainly a surprise for me to see. They do offer snow hooks in some cases, which are...

Warning to other solar roof customers in snowy places. They tell you that it sheds snow easily before it gets out of hand, but this is insane. We had some snow/ice rain combo in upstate NY. These ~100 lb ice slabs came off all around the house and traveled about 10 ft. Basically after a storm...

Not sure if anyone cares at this point, but Tesla did eventually finish this project, which looks great and they did it for the price we originally agreed. They actually tried to raise the price on me once again because they upsized the system (without my consent) using the more efficient...

Hi can you explain a bit more about how the utility altered your generation? I don't understand what the meter has to do with your system, which should otherwise just get dumped into your batteries. Is it possible your batteries were full and your roof was generating more energy than was used...

Sounds like you had the same tear-off crew as me! There are other companies around here with great reputations but they charge a ton more and just do panels. The dominant local company quoted me $67k to reroof with asphalt shingles and add 15 kw of panels with no storage (before incentives)...

Tesla did upgrade me to the new tiles and increased the total kw of my system by about 25% at no extra cost. Will follow up when they are actually done, but I'm fairly pleased with how things have turned out so far. They are certainly living up to their reputation with poor communication and...

Yeah I would have paid $4k more, but I wouldn't have signed the new agreement they wanted you to sign...

Update. They agreed to the original contract with no changes. I guess I'm getting it 🤷‍♂️ Mine was a $40k price increase.

They have now offered to honor the original price (on the day arbitration fees were due from them) but with a BIG catch. Here are some of the new terms they are asking you to agree to below. So basically you agree that the same BS pricing changes they did before are now allowed under the...

I have not been so lucky yet. After a number of bad faith efforts to get me to not go to arbitration, they are about to spent over $5k just to begin arbitration rather than honor the contract. Does not bode well for customer service for those choosing to go forward with the roof...

They also screwed up and scheduled work for me without me signing the updated contract. I checked and they had no changed their position. Important not to accept the work unless you have in writing that the old price will be honored.

Someone from Tesla's council office finally reached out regarding the arbitration. They are indeed relying on the "unforeseen conditions at the installation location" clause saying this clause covers literally anything including material costs, complexity determinations etc. He said the raise...

I'd tell them you are happy to proceed pending the outcome of the arbitration you filed... BTW I am curious what amount of money you filed for.

The fact is this product was acknowledge as a negative margin product before any raw material prices started to go up, and the majority of the cost of the install is labor. Raw materials, while they factor in, don't explain this price increase IMO.

Probably some of you are filing for arbitration today and had the same question as me regarding how to get Tesla to pay the fees when they won't respond to your emails. I reached out to adr.org and they had the following response: Navigate to www.adr.org and select “File or Access Your Case,”...

Got my VIN over the weekend. Sure sounds like they kept us all waiting because they removed the radar before they even had a super basic version of the AP software that worked without radar. Now they have temporarily shut down some safety features until they can pull sufficient data from the...

Point taken! Still don't think I said anything problematic, but who knows.

Not a lawyer here - so someone please jump in if you are, but we aren't going to court, we are going to arbitration, and these are anonymous forums that don't describe any criminal behavior or intent. Unless I print them out and hand them to the arbitrator, not sure why you think this is even...

I believed Tesla's claims about the solar roof being cheaper than a regular roof + PV, a claim which appears to be gone from their solar roof page now, I believed the possible outcomes were spelled out in the contract, and I believed Tesla would honor the contract. Lots of people got the "too...

I acted in reliance of them honoring their contract ("reliance damages"), incurring expenses I would not have otherwise incurred, and losing some nice trees I would not have otherwise cut down. I am not indifferent to having my contract honored and having more expensive panels and batteries...

Don't we need to wait 60 days from your email to the resolutions address? Assuming you got the letter on the same day as me and emailed them the same day (as I did) that should put the arbitration initiation out to Wednesday, June 9th.

Right. I didn't sign the new contract, won't sign this, and don't trust a word out of their mouths. I won't pay them an extra dime over what we agreed, and now am just planning to go to arbitration and have them pay me damages. I removed a bunch of cabinets in my garage for powerwalls, had to...

Anyone else get this complete BS offer today? Basically it sounds like sign here and maybe we will increase the size of your system at our discretion.

In the same boat as you. Ordered a model Y on 4/10 with Mt. Kisco pickup. Every day the estimated window seems to move further and further. Started with a mid to late May estimate, has now deteriorated to an early June to late June estimate. Meanwhile my trade-in estimate keeps dropping :/...

Right. They are not equivalent at all. Isn't the whole point of the product to bring in people who wouldn't otherwise want panels due to the appearance? And on top of that they are bringing the price below a roof + panels with existing contracts in many cases. I had trees removed to get a...

Are you still planning to arbitrate - and if so how do you plan to initiate the procedure if they don't respond to our resolutions emails?

This is all I was able to get in writing. Usual BS about my "options" to have my project prioritized without addressing the contract, but the last sentence sounds fairly conclusive to me. They also didn't take the opportunity to dispute anything I asserted, which is something. I'm just trying...

Yes they are really stretching the definition of the English language. It's a binding agreement with penalties for us if we back out after a specified date, but not a contract? I emailed both the rep and resolutions immediately after the call to describe what was discussed. If they fail to...

Just had a conversation with a Tesla rep who called me. They stated in very clear terms that the "agreement" which was signed was not a contract and it would not be honored.

arbitration or they are honoring the contract.

Nope. And I wouldn't hold out hope either. The contract is the only leverage we have.

Looking for informed commentary from someone who knows about arbitration. We have ~32 days to being able to file for arbitration, and I assume everyone is in the same boat as me in terms of Tesla never having responded to the [email protected] notification. How do we proceed if Tesla...

The contract says Tesla will pay all fees arising from arbitration, and will held in your county.

Why is it worth it to read a thread when you have no solar roof contract or intent to buy one. In my case, I spent a lot of money to prepare for the roof, so I believe arbitration would award me with something at a minimum.

The did the same to me. They dropped me from 18.18kw to 16.2kw and also added on roof deck replacement even though my technician said no roof deck replacement was necessary. I wonder if they are doing this to lend some sort of weight to saying this is due to some unforeseen complication. The...

https://www.nytimes.com/2021/04/29/business/energy-environment/tesla-solar-shingles.html

Are you willing to accept that the new agreement allows them to change the price for any reason? I couldn't swallow that even if I could accept the new price. Your current contract doesn't allow that.

100% agree. They need to stop acting like some startup struggling to survive and not take a giant $*&t on their most loyal customers. Really sucks to invest so much money in a company's products and then need to tell your friends that they really can't be trusted in the slightest. This isn't...

Has anyone gotten any kind of response back from the [email protected] address (a response to filing a dispute)? Two weeks seems like sufficient time to respond when they planned this in advance and knew it was going to anger a lot of people. I think they are just biding their time trying...

Just to be clear, we have zero evidence of Tesla invoking this clause. If you have actually seen Tesla making this statement please share it. I don't think a reasonable read of this language would consider a companywide policy to change prices falls under "unexpected conditions at the...

Someone should find out if Tesla is still planning to abide by the part of the contract that says they will pay any arbitration fees. I haven't even been able to get them to admit they are refusing to honor the original contract, but it seems some other people's project managers are being more...

Way to go! Stay strong!!

Anyone else notice that Tesla just pulled the "product information" pdf off of the account page? Among other things, it has a detailed layout of the design which was already agreed to, and I think is evidence that the changes do not correspond to any design changes to the solar portion of the roof.

This is interesting. Can I ask what you are basing this assertion on? I know next to nothing about arbitration, so perhaps there are rules or standard practices that guarantee a company can get out of performing? If this is an area you have expertise in please share!

It is gonna look crazy bad for Tesla if the arbiter says they need to provide a roof and we get a judgement against them to force it. Press will be awful. I suspect they will try to avoid even the possibility of this happening...

Hey all, First post. I am one of those customers with a price hike and just want to throw this out there in case it hasn't already been discussed. Tesla has as of yet NOT broken their original contracts with us. They have simply asked us to sign a new contract or cancel our orders...