Right. I didn't sign the new contract, won't sign this, and don't trust a word out of their mouths. I won't pay them an extra dime over what we agreed, and now am just planning to go to arbitration and have them pay me damages. I removed a bunch of cabinets in my garage for powerwalls, had to patch and paint a ton of sheetrock and removed valuable trees. Their choices are to do the roof and lose $50k on the installation (which I don't expect them to do), go to arbitration and lose an unknown amount in damages, or settle with me in some other way.
100%.
Just a heads up, I started the process of arbitration already. Either the process looks severely flawed or the person explaining things to me doesn't have a clue:
After filing the arbitration, the process indicates:
1. An intake team has to verify that all filing requirements are met. The requirements need both parties to pay filing fees.
2. Once this is done, a case manager gets assigned who will send an initiation letter to both sides.
3. After (2) is done, Tesla gets 14-days to respond to the demand letter.
Now, here's the kicker: That step (1) is completely unbounded in time.
I paid my portion of the filing fees. Their intake team is busy looking at filing requests pouring in. And hence, there is a non-deterministic time for when they will look into your filing. Once they do that, they give Tesla 10-days to remit the filing fee. If Tesla doesn't pay heed, they give them a 2nd notice to pay up. If they fail to pay after the second notice.....
...
...
<wait for it>
...
...
<drum roll>
...
...
"If no filing fees are received, then the case will eventually be closed due to filing requirement deficiency."
What the actual f*****?!?!
This is the actual response from adr.org!
What is the incentive for Tesla to participate in the timely fashion here? The only one I can think of, is they put the arbitration clause in the contract, and if they themselves don't participate, they are inviting a world of hurt with class-action.