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  1. eJonny

    Discussion: How to get status information from your Powerwalls

    There are lots of ways to accomplish what OP is after and most have been identified in this thread. However, after trying many of the methods in this thread (yes, my interest had me learn how to deploy Linux, learn the basics of CURL commands, create docker containers and VMs so I could install...
  2. eJonny

    Is it possible to integrate a Gateway 2 with a Powerwall 1

    @buckets0fun and you made me question my sanity, which is a good thing. I plead temporary insanity. I have an existing 4.5kW PV system with two powerwalls. I want to increase the capacity of my system and contracted to have an additional 4.8kW of PV generation capacity with two additional...
  3. eJonny

    Is it possible to integrate a Gateway 2 with a Powerwall 1

    Is it possible to integrate the older Powerwalls with the newer gateway? Does anyone have this configuration?
  4. eJonny

    Tesla Insurance Quotes Hacked?

    Tesla Insurance is a very different organization than Tesla Motors. The underwriter just seems to have some type of relationship with someone at Tesla Motors. They are not a very sophisticated or automated organization with a very spotty customer service record and failure to follow up on basic...
  5. eJonny

    Tesla Insurance Claim Check Bounced

    Was this with Tesla Insurance? I think they are a very different organization than Tesla Motors. Tesla Insurance seems designed to be dodgy. Who runs Tesla Insurance? There's no doubt who runs Tesla Motors. And if you ask employees of Tesla Insurance who runs Tesla Insurance they tell you that...
  6. eJonny

    Tesla Insurance Claim Check Bounced

    Here's a quick update on the bounced check. After a number of phone calls (I'll update the primary thread on this sequence of incredible blunders), I was finally assured yesterday that a check would be cut and sent overnight. I received a tracking number yesterday and it is on track to deliver...
  7. eJonny

    Tesla Insurance Claim Check Bounced

    A very brief update. This morning I received an email saying that "due to a technical error" the new check was not sent via overnight and instead would go out regular mail. I immediately emailed back asking to please cancel that check and overnight a new check, to which I got an "out of office...
  8. eJonny

    Tesla Insurance Claim Check Bounced

    The Crawford original adjuster said that the check out be sent out overnight. But she didn't say when the check would be handed over to UPS/FedEx. I reported the bounced check to Tesla one week ago today. I do hope I get the claim amount plus the NSF charge the bank assessed me. And I really...
  9. eJonny

    Tesla Insurance Experience Being the Not At Fault Driver

    I'm sorry about your experience. I've used Geico and USAA and both had very good service. USAA had amazing service and tools to track claims. It seems like Tesla Insurance is in the same class as Metromile right now.
  10. eJonny

    Tesla Insurance Experience Being the Not At Fault Driver

    I didn't contact the other insurance company because I've always felt that is something that my insurance company should do for me. And, up to this point, and finally even including Tesla Insurance, my insurance company has taken care of this for me. Tesla Insurance is not priced as a cut rate...
  11. eJonny

    Tesla Insurance Claim Check Bounced

    Here's an update just on the Bounced Check saga. After reporting the bounced check on Wednesday of last week, I received a phone call from Mark (from an Atlanta area code). Mark told me he is with Crawford and responsible for all the claims adjusters that work on behalf of Tesla Insurance...
  12. eJonny

    Tesla Insurance Claim Check Bounced

    I think Tesla Insurance is fine unless you need help from them for anything.
  13. eJonny

    Tesla Insurance Experience Being the Not At Fault Driver

    Here is the latest update. On Nov 6th, I had my car in for detailing and explained that my side view mirror had been replaced. My detailer asked if I wanted it recoated with ceramic coat (Cystral Serum, which I highly recommend). I said yes, and the cost of that was about $140. I shared that...
  14. eJonny

    Tesla Insurance Claim Check Bounced

    I'm starting to feel the same way...
  15. eJonny

    Tesla Insurance Claim Check Bounced

    I haven't gone that route yet, as, up to this point, Tesla Insurance has fulfilled their obligations. I'm not sure that poor customer service from Tesla Insurance (their lead employee stopped responding to my emails) warrants a complaint. They have very poor customer service, they don't follow...
  16. eJonny

    Tesla Insurance Claim Check Bounced

    I believe they are the underwriter for Tesla Insurance, but I'm not sure they actually do any policy servicing. I'm not sure the role of the underwriter versus Tesla Insurance versus the outsourced adjusters, although I'm starting to get a sense that the outsourced adjusters have their act...
  17. eJonny

    Tesla Insurance Claim Check Bounced

    Here's an update from "Tesla Insurance." I put Tesla Insurance, because most of my interactions are with Crawford (the outsourced organization that is providing adjuster services to Tesla). Last night I heard from the lead person on the Tesla account from Crawford. He apologized for the...
  18. eJonny

    Tesla Insurance Claim Check Bounced

    Fair point. I will update the saga today.
  19. eJonny

    Tesla Insurance Claim Check Bounced

    I hope you are right. I haven't been able to ascertain the financial relationship between Tesla Motors and Tesla Insurance.
  20. eJonny

    Tesla Insurance Claim Check Bounced

    Does anyone know if Tesla Insurance is in financial trouble? Long story short, I have been struggling to get a claim paid by Tesla Insurance, but finally received a check. You can read about the claim struggle and saga here: Tesla Insurance Experience Being the Not At Fault Driver Today, I...
  21. eJonny

    Tesla Insurance Experience Being the Not At Fault Driver

    I had a sideswipe in Newport Beach, CA once. We did call the police to do a report, but they refused based on the lack of injuries (the damage in that case was over $5k). I don't know that I would characterize NBPD in a negative way. It's just a matter of how involved you want local PD in...
  22. eJonny

    Tesla Insurance Experience Being the Not At Fault Driver

    Because I expect my insurance carrier to do that on my behalf. USAA has done this on my behalf on multiple occasions. A policy support representative at Tesla Insurance even advised me that they would handle this.
  23. eJonny

    Tesla Insurance Experience Being the Not At Fault Driver

    We are coming up on 4 weeks since I filed my claim. Thanks to everyone that has provided responses! Some great advice. I'm going to keep pressing Tesla to do the subrogation (as I think it is a natural and ordinary expectation of an insurance company). I understand some people don't mind...
  24. eJonny

    Tesla Insurance Experience Being the Not At Fault Driver

    I have a 2016 P100D. I have a 100k/100k/50k with equal coverage for uninsured motorist with a 1k deductible and I'm paying $900 every six months (although this is billed monthly -- Tesla Insurance does not offer discounts for full premium payment, which is what I did at USAA). I was paying $1100...
  25. eJonny

    Tesla Insurance Experience Being the Not At Fault Driver

    Ouch. Sorry about your experience. I know that state laws have a lot to do with car insurance. I'm in California (the only place Tesla Insurance is currently offered). Did your incident happen in NJ?
  26. eJonny

    Tesla Insurance Experience Being the Not At Fault Driver

    Thanks. Good points. I didn't involve the police after 1) confirmed the other driver had a valid license, 2) confirmed the other driver had current insurance, 3) confirmed there were no injuries, and 4) suspected the damages to be below $500 (I was wrong about this one). I don't think my...
  27. eJonny

    Tesla Insurance Experience Being the Not At Fault Driver

    Yes. The other party's insurance should foot the full bill. It's just a matter of who is going to ask them to do so. Right now Tesla Insurance is saying that I have to do this. USAA (and most other insurance companies) do this for their members/customers. I have escalated this at Tesla Insurance...
  28. eJonny

    Tesla Insurance Experience Being the Not At Fault Driver

    Hi Akikiki! Yes, USAA does farm out some of their adjuster work. And I'm not saying there is anything wrong with Crawford. My adjuster is on your island and she was very kind. It seems like the problem is that the role of subrogation isn't something that would be normally outsourced and I...
  29. eJonny

    Tesla Insurance Experience Being the Not At Fault Driver

    I wanted to share an experience I am having with Tesla Insurance. I am an unashamed fan of Tesla and have been willing to deal with challenges to support the brand, technology, and the changes Tesla is driving in the industry to foster more competition and better products. So, being an early...
  30. eJonny

    Tesla infotainment system upgradeable from MCU1 to MCU2

    You might want to switch to Costa Mesa.
  31. eJonny

    Tesla infotainment system upgradeable from MCU1 to MCU2

    I just received the invoice for the work on my car and was charged $250 less than I anticipated. I promptly got a call saying I was charged for an MCU upgrade without a new screen, even though I received a new screen. So I was refunded and then charged again. It all happened on the app, so I...
  32. eJonny

    Tesla infotainment system upgradeable from MCU1 to MCU2

    I just received a call from the Costa Mesa service center. Bludicrous2 (my Model S) should be available for pick up shortly! The service advisor said that the lead tech confirmed that the antenna connection was secure, that all my settings (including homelink) transfered, and that mobile access...
  33. eJonny

    Tesla infotainment system upgradeable from MCU1 to MCU2

    1. There is another message in this thread about potential options to recover migration data. This has been a great thread for this type of thing. It should be between PAGE 200 and here. 3. I've been researching the same thing. It looks like PureTesla.com makes the process painless. But I...
  34. eJonny

    Tesla infotainment system upgradeable from MCU1 to MCU2

    Glad you are receiving the parts ordering email. It seems to me, based on my experience, that this is a necessary step to schedule your service. It is possible to receive a service estimate without a parts order, but it seems like service centers currently have very low supply of infotainment...
  35. eJonny

    Tesla infotainment system upgradeable from MCU1 to MCU2

    It’s not uncommon in the technology industry for there to be upgrade programs like this. It’s even becoming common in consumer technology. I don’t think people are surprised when they get an iPhone upgrade at a lower price than a brand new iPhone, that Apple expects them to turn in their old...
  36. eJonny

    Tesla infotainment system upgradeable from MCU1 to MCU2

    My car (MCU1/AP FSD) will have to stay at the service center overnight. After 3 failed attempts at firmware updates, the service center is escalating to engineering. I was really hoping for a same day turn on my MCU upgrade, but I was told that it isn't uncommon for there to be issues with...
  37. eJonny

    Tesla infotainment system upgradeable from MCU1 to MCU2

    It does seem like you were able to get your service center to upgrade your MCU1/AP2 car with a MCU1/AP2.5 upgrade kit. So there is everything to be said to being nice, appreciative, and kind to service center personnel. After all, they are just humans.
  38. eJonny

    Tesla infotainment system upgradeable from MCU1 to MCU2

    Well, my car is finally at the service center for the MCU upgrade (Tesla did the FSD computer upgrade for my MCU1/AP2 2016 Model S a few weeks back). I'm really impressed with the service part ordering process that Tesla is putting in place. I received an email on Tuesday, June 9th that parts...
  39. eJonny

    Tesla infotainment system upgradeable from MCU1 to MCU2

    Sorry you have had to wait so long for a replacement. Do you know if Tesla is going to replace your MCU1 with an MCU2 or a refurbed MCU1? I hope you get lucky. Would be happy for you to take my MCU1 after my upgrade is completed.
  40. eJonny

    Tesla infotainment system upgradeable from MCU1 to MCU2

    I have had my MCU1 replaced. I tried to have the upgrade done (this was a year and one-half ago) and the service center wouldn’t do it without charging me the price of MCU2 (which was $2500 before labor). The MCU upgrade program includes labor now, so I don’t think you would save money asking...
  41. eJonny

    Tesla infotainment system upgradeable from MCU1 to MCU2

    Thanks for the info. I received a similar email saying the parts had been ordered (both an MCU and an Instrument Cluster). The order date was June 9 and the ETA was June 11. I called yesterday and no parts had yet been received. Based on the email in the other thread it looks like I should get...
  42. eJonny

    Tesla infotainment system upgradeable from MCU1 to MCU2

    what does that email look like? Does it contain part numbers and ETA?
  43. eJonny

    Tesla infotainment system upgradeable from MCU1 to MCU2

    They aren’t. When I was told the MCU upgrade for HW2 car wasn’t available I asked for the HW3 FSD upgrade be completed separately and the SC did that.
  44. eJonny

    Tesla infotainment system upgradeable from MCU1 to MCU2

    I have been trying to get my Model S AP2 MCU1 upgraded to MCU2 for about 30 days now. Yesterday, my service service completed my AP2 to FSD upgrade. So, I can tell you that some service centers will do this upgrade separate from the MCU upgrade. I also heard that MCUs are in short supply due to...
  45. eJonny

    Tesla infotainment system upgradeable from MCU1 to MCU2

    I've had so/so service from Buena Park. Have you approved your service estimate? Did you get an ETA for parts? Are you also doing a AP2/MCU1 upgrade?
  46. eJonny

    Tesla infotainment system upgradeable from MCU1 to MCU2

    Please keep us updated. Good to know that Costa Mesa still has loaners. My car was originally delivered to the Costa Mesa service center. They are a good shop. I've been to Buena Park a few times and service there has been hit or miss.
  47. eJonny

    Tesla infotainment system upgradeable from MCU1 to MCU2

    I originally scheduled the upgrade through the app and the app even routed me to mobile service. After a day, mobile service texted me indicating that they couldn't provide the service, so they routed me to the Torrance service center. After that, you can go into the app and edit the service...
  48. eJonny

    Tesla infotainment system upgradeable from MCU1 to MCU2

    I've worked with both the Torrance, CA and Buena Park, CA SCs to get my AP2 MCU1 upgrade to MCU2 upgrade scheduled. The first estimate I had was wrong (listed AP2.5). The second estimate was correct, but I'd save 2% sales tax by doing it in Orange rather than LA county. So I switched to Buena...
  49. eJonny

    Autopilot gone?

    I have a P100D, AP2, refurbed MCU1, no-FSD, and I’m on 2018.40. I had the problem start last night at 9pm pacific, same problem this morning (no TACC, no EAP, no lane markers or other cars represented on the dash). At 11am pacific time, everything is back to working.