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Sorry for being MIA. I know I started this whole thing. I literally left for a work trip for a month (driving) and just got back. It was a civil rights trip and was very eye-opening. If you find the current racial climate in the U.S. problematic, please write/call your political...

Sorry for being MIA. I know I started this whole thing. I literally left for a work trip for a month (driving) and just got back. It was a civil rights trip and was very eye-opening. If you find the current racial climate in the U.S. problematic, please write/call your political...

I will use this app from now on. Thank you. But as I said in other posts, this wouldn't have helped my warranty concern. You have to show that the previous battery had more capacity than the replacement.

The battery in my car failed and it had to be replaced. Info is at the beginning of this thread.

Yes, thank you. Range can never be an argument because it is so variable. Reduced range could be a symptom of a problem, but then we have to find if there is a problem. You have to stick with math on a battery warranty debate. Many people talked about buying a link adapter and cable, but...

Tesla called today. They have decided to replace the replacement battery.

We just did a road trip from NY to Florida so we have a very recent experience with range and our old battery. We were getting approximately 190 miles with between 310 and 320 wh/mile. The replacement battery is giving us 172-174 miles with approximately 270 wh/mile. I literally have the...

Keeping everyone updated. I had to file a warranty dispute with Tesla as they were taking in circles and then simply stopped responding. Once I filed the dispute, my phone started ringing again, but please read on. Tesla was in touch with me all last week saying they were going to remotely...

If we submit complaints, the EPA will test Tesla's cars. After some research, we can't even confirm that the EPA tested Tesla's cars themselves. Tesla test their cars in-house and then submits those numbers to the EPA for confirmation. All car manufacturers do this in-house testing according...

Thank you. I've always thought that there is a problem with the software limit which is affecting the range of the new battery. Again, how do I prove that is the question. I've actually provided them with my actual achieved range. It is equivalent with a mile or two of the calculated range...

It was just suggested, by someone associated with Tesla, that I pursue the warranty dispute process regarding a battery replacement dispute Battery Replaced Under Warranty - 30+ miles below rated range rather than pursue arbitration through AAA (arbitration) since the warranty dispute process...

So I spoke to the Tesla Service Center Manager at the Orland/Eatonville Service Center. When I questioned him about the current battery warranty he said that he didn't know about it. When I asked what number the current warranty was based, he said that Tesla didn't have a number. I recorded...

I'm seeing that with everyone, the numbers aren't adding up. I'm trying to get the word out and answers just like everyone else and this is a lot of data to mull through. I will say that when my car says 173 miles at 100% and I drive 40 miles, the car says 133 miles give or take a mile. The...

You just reminded me that I have the STATS app. I've had it since I bought the car!

Thank you for that information. That is very helpful.

@54,000

That is very interesting. Then what are we supposed to base our purchases on? If a 90kWh battery only has a capacity of 73kWh, then what battery do we buy?

not the same VIN

It's a gray S60 with tan seats and headliner, but thanks for the info.

Thank you

Thank you everyone for your help. I called today and left a message. I will keep everyone posted. I know I’m in Florida till the end of the month at least. I have to get this resolved before we have to drive back to NYC. I will ask for social media help this weekend. Gonna tweet Elon right...

thank you for both posts. Very helpful.

That's why the math matters. And I don't need to prove significantly. I need to prove equal to. Anyone that can help check the math before I escalate would be appreciated. Thx

Thank you for this because it helped me calculate (I think) the capacity of the battery I received. I know displayed range and real range are never necessarily equivalent and always change depending on driving style, weather, AC use, heat use, weight, tires, etc. That was never my argument...

I did some math and I need some help to check my math. Been awhile. So when my wife came home from Tesla with the new battery, the capacity went from 88% to 62%. This is a 26% decrease. She started with 157 miles on the dash at 88% and ended with 109 miles on the dash at 62%. She drove 48.8...

I’ll try that. The only problem with that is that real world range and rated range differ too greatly because of temperature, tires, terrain, etc. I get that I’m not going to get the same range in 70 degree weather vs. 30 degree weather. The problem is this. They just replaced my battery. The...

It was on It was on 2020.8 when the battery failed. I actually had just installed the update the day the battery failed.

Thank you for your responses. I will first try to charge from a low level. I have already contacted Tesla. Just went through arbitration with them in February and it was just resolved this week so not looking forward to going that route again, but will if I have to. I don't mind not getting...

My 2014 Model S60 battery failed two weeks ago. I received it back today and I looked like the range was odd. I believe the S60 was rated at 208 and when I got home I decided to charge it to 100% to check the range and at 100% it is 173. They told me I was getting a refurbished pack. I...

Just got my car back today after having my 2014 Model S 60 battery pack replaced. Range looked low so I charged it to 100% tonight and the range is 173 miles. Any suggestions on what to do with that? I also have not received a service invoice.

ha ha. True!

The point the "financial advice" person was making is that you would still have all of your TSLA asset values and your solar panels AND another $100 to $150 thousand in your pocket if you had purchase 8 pre-owned Teslas that already hit the bottom of their depreciation curve. It IS sound...

Just had my S60 pack fail that is being replaced under warranty. When I asked the Service Center if we could pay to have a larger battery installed they told me that they are not doing upgrades at this time.

Regarding "luxury", the Model S and X are drastically different to drive and to sit in, than the Model 3. I have not been in a Y so I can't comment on that. It has nothing to do with the heated steering wheel, and the air suspension actually does make a difference. I have that option along...

I second that.

When I bought my used car from Tesla, all cars listed for sale on their site that were pre 2017 models came with lifetime unlimited supercharging and it said so on the pre-owned site. Now none of them say it. The problem is all Model S and X before the policy change came with this feature and...

kelly blue book kbb

Please spread the word. Anyone with a CPO/Used Tesla should have their premium connectivity turned back on. Check your Tesla account to confirm. Those of you that bought cars from Tesla that had free supercharging for the life of the car but sold without free supercharging should deal with...

Correct. That’s what arbitration will get you. Now I have to get my $200 back from them that I had to pay to file the arbitration. According to our contract they are supposed to pay for arbitration. They updated their used car website to reflect the new program and called me an hour ago to...

I received the exact same form letter. It’s a stock response. I’ll let you know how this turns out since Tesla just called and they are addressing this.

Tesla just called and I will update everyone when it’s official and in writing.

I promise I'll keep everyone informed. Also, the more people that let me know they weren't informed AND they don't have it in their contract, the better. I can let the arbitrator know that. It sounds to me that Tesla didn't inform CPO or New Model S and X owners, but I don't know how...

Update is that I didn't receive a response from their legal department or their resolutions department. Tesla support just kept sending me a form email saying, "all cars come with standard connectivity, blah blah." Support did acknowledge my frustration in my not being aware. However, my...

I just sent this to Tesla. There is nothing in the purchase agreement nor was it communicated to me regarding the cutoff date of "trial period". Dear TESLA [email protected]: I am sending this letter with regard to my “premium connectivity” being deactivated on December 31, 2019. This...

Thank you. That is very helpful. I’ll try all options and let you know how it turns out.

Tam, I need some help. I’m currently on a road trip, and something odd is happening. My 2014 Model S 60 is showing 162 miles of rated range at 94% charge. When I was leaving the last supercharger the percentage would start at 80% and then a couple of miles down the road it did a sharp drop to...

Look, everyone that is blaming the driver, please stop. The driver was at fault for not paying enough attention to driving AND the "autopilot" system doesn't work well enough to prevent the accident. This is what was determined. Therefore, there are two things that need to happen to prevent...

They can add the fog lights. Should be between $500 and $750

Build was April of 2014, I think. I have a friend that just bought a Model 3. He has had some minor problems, but nothing major.

UPDATE: Just made my third appointment yesterday in my two months of ownership. 1st appointment - they fixed and updated tire pressure sensors. They also did a thorough check of the car. Brooklyn Service Center was quick and knowledgeable. 2nd appointment - replaced rear driver’s side tail...