2019 Model 3, Screen Black out

[Tommi]

Hello,

I only had the black screen when I opened the car.
They said it was replaced, it took a week, it has been OK ever since.

Gr

Same here

 

[eleven]

I have the same issue. Every once a while black screen, or almost black with vertical lines.
Was the screen replacement done remotely, or did it require a visit to a SeC?

 

[GeertAerts]

My 2020 Model 3 (delivered Dec 2019) had the black screen for the first time today when getting in the car. Is the only fix to get a new screen under warranty from Tesla?

 

[willow_hiller]

My 2020 Model 3 (delivered Dec 2019) had the black screen for the first time today when getting in the car. Is the only fix to get a new screen under warranty from Tesla?

As an update for my situation, I believe this can just be a firmware issue. I had two black screens that required scroll-wheel resets of the vehicle while parked and two screen freezes while driving during my first year of ownership. But several firmware updates later and I haven't experienced either again.

I would say if it's persistent, contact a Service Center, but otherwise see if the next firmware update mends things.

 

[Wennfred]

My 2020 Model 3 (delivered Dec 2019) had the black screen for the first time today when getting in the car. Is the only fix to get a new screen under warranty from Tesla?

That only happened once last month, freaked me out. No screen but I was able to put it in gear, then it slowly booted up. Probably took 1 long minute. Hasn’t happened since.

Fred

 

[jmatero]

I’ve had this issue since the 2020.12.5 update. With mine, the mobile app won’t wake the car, I go out and the door opens but screen is black. Only way to get it back is reboot.

 

[Wennfred]

I’ve had this issue since the 2020.12.5 update. With mine, the mobile app won’t wake the car, I go out and the door opens but screen is black. Only way to get it back is reboot.

If you have IOS, make sure your location settings in your Tesla App is “Always” on. Also ensure Bluetooth is also turned on in the Tesla App, this became a problem with IOS-13

 

[Jromf]

After the last two software updates, the M3 touchscreen has stayed black and unresponsive, even when I press the brake and touch the screen. I’ve rebooted the touchscreen both times and, eventually, that works. Some car controls continue to work such as the gears and climate control, but I don’t like having to worry about a black, unresponsive touch screen after every update, nor will I drive the car with a black touch screen. Any information would be appreciated. Thanks.

 

[jmatero]

Just had my 2020 in for no screen when entering car and having to reboot to get it back. I have them 5-6 date/time stamps of when it happened and they said Tesla Engineers were aware of it and it would be addressed in a future update. I’m skeptical as this started after an update in March and we’ve had at least 5 updates since.

 

[GeertAerts]

The screen on my 2020 (delivered Dec 2019) continues to be black sporadically when I get in. I'm going to ask for warranty replacement. I'll let you know what happens. Totally unacceptable in a road vehicle.

 

[GeertAerts]

Just had my 2020 in for no screen when entering car and having to reboot to get it back. I have them 5-6 date/time stamps of when it happened and they said Tesla Engineers were aware of it and it would be addressed in a future update. I’m skeptical as this started after an update in March and we’ve had at least 5 updates since.

Did they replace any chips or components or the screen?

 

[jmatero]

Did they replace any chips or components or the screen?

I’ve complained about it since delivery and even recorded the days and times as Tesla asked me to do. They were here for mobile service last week and told me AGAIN Tesla is aware if the issue and working on a fix. Nothing replaced.