Black Screen on Car Entry

[Hazmatt]

Hi,

I got my new Model 3 around 2 weeks ago and so far this has happened 5 times. On entry to my car, the screen is completely black and I have to perform a 2 button reset to fix this. All software updates are done.

Given the frequency it's occurring, do you think this is an issue worth raising a service request over?

TIA!

 

[RTPEV]

Here is the first link that is shown in the "Similar threads" section of this post for me...might want to check it out:

Screen Black/Blank

The past two weeks my screen has been blank/black four times now when getting into the car for the first drive of the day. This hasn't happened ever in the previous two years. I do a two button reset and all is well after that. I opened up a service ticket so hoping they'll correct. But...

teslamotorsclub.com

 

[Hazmatt]

Here is the first link that is shown in the "Similar threads" section of this post for me...might want to check it out:

Screen Black/Blank

The past two weeks my screen has been blank/black four times now when getting into the car for the first drive of the day. This hasn't happened ever in the previous two years. I do a two button reset and all is well after that. I opened up a service ticket so hoping they'll correct. But...

teslamotorsclub.com

I did read this to be fair, but most of the talk is around formatting the memory card due to it being full etc. With the car being new I wasn't sure if this really applied - I will give it a go though, thanks.

 

[RTPEV]

If there is a drive in there, just pull it and see what happens. You don't have to actually reformat it to do a simple test.

Also, those drives sometimes get corrupted if left in the heat which could cause problems.

 

[zknobody]

Hi,

I got my new Model 3 around 2 weeks ago and so far this has happened 5 times. On entry to my car, the screen is completely black and I have to perform a 2 button reset to fix this. All software updates are done.

Given the frequency it's occurring, do you think this is an issue worth raising a service request over?

TIA!

I've experienced the same problem.
M3 MIC
Under 30 days, 3 black screens.

I have a service appt lined up next week.

 

[dusty22]

Happened to me 2 times. I just left it alone. After a short while, the Tesla logo appeared and the screen came back on. It was re booting itself for some reason, no big deal.

 

[cubog3000]

I am in the same boat. Got 5 times so far. Just 4 weeks old MY(RWD). SW version is v11.1(2023.20.7 e95984b28fca). Along with that, WIFI is getting disconnected and switched to LTE every minute no matter what bands(2.4g/5g) are. Not sure if factory reset fixes.. Aaargh...

 

[zknobody]

I am in the same boat. Got 5 times so far. Just 4 weeks old MY(RWD). SW version is v11.1(2023.20.7 e95984b28fca). Along with that, WIFI is getting disconnected and switched to LTE every minute no matter what bands(2.4g/5g) are. Not sure if factory reset fixes.. Aaargh...

open a service request, they acknowledged the blank screen issue
i don't have the WIFI problem or I haven't noticed yet since my premium sub just expired

 

[El joe]

Just got my Model Y yesterday and it’s already happened twice. Once as I was about to drive away from the dealership and again when I got home and plugged it in (both times before I even put a memory card in.

I literally just had my Model 3 bought back by Tesla due to screen issues they couldn’t fix so I’m really hoping this isn’t a recurring issue.

 

[cheeseboss]

I got my new M3 RWD for just over a month now, the black screen problem has occured to me for about 7 times already. It is getting a bit frustrating at this point, I also opened a service request. Anyone got any updates whether their issue has been dealt with yet?

 

[GtiMart]

Have you tried unplugging ALL USB devices, including the memory key in the glovebox, to see if that helps? It was suggested here but no one reported back after trying it.

 

[zknobody]

hey guys
i was away for a few days and didn't get a chance to update
software update 2023.20.8 was installed recently which should resolve the issue
while i was away 26.1 was also installed so hopefully one of these resolves this for good

 

[Hazmatt]

hey guys
i was away for a few days and didn't get a chance to update
software update 2023.20.8 was installed recently which should resolve the issue
while i was away 26.1 was also installed so hopefully one of these resolves this for good

Sadly it has happened to me twice today and my car is all up to date except 2023.20.9 which seems to have come out today.

I've raised a service request, will see what happens. Tried to reformat / wipe the USB, no luck.

 

[cheeseboss]

I both reformatted my drive and updated my car to 2023.20.9. So far so good, I will keep everyone posted on whether the issue still occurs to me or not.

 

[cheeseboss]

New update; after updating my car and formatting my drive the issue hasn't occured to me anymore.

 

[rlsd]

Does anyone know whether Tesla fixed this USB bug?