I have just received my third Tesla, a 2024 MX, manufactured in March of 2024, three weeks ago. My 2020 MX was totaled about eight weeks ago, (rear end collision when I was stopped in traffic on the interstate! No injuries). I have the MX because my wife is partially handicapped and simply could not get in and out of the 2013 MS60 I had. I had thought that the new MX would be similar to the 2020 one, but find that is not the case. In three weeks now I am growing comfortable with the steering wheel controls, using the cameras for the blind spot, and having 25% of the screen obscured by the steering wheel. And using the rest of the avionics. But three areas of change are really problematic.
1. The door locks and opening! Good grief. I need to first open the passenger side door from a distance to help my wife into it. On my 2020 MX this was easily accomplished by the fob. It operated all the doors in a straightforward manner. I have now tried getting along with the card and the proximity iPhone on my 2024 MX, both of which work after a fashion, but neither of which conveniently opens the passenger door from a distance. So I purchased a new fob. And although it requires far more clicks than the 2020 fob, it still is unable to reliably open the doors or the tail gate. And it insists on a specific sequence of first unlocking the vehicle, then the driver side door, then the passenger side door. If I am lucky and having a good day.
I need this sequence to work in reverse to assist my wife into the passenger side. And the iPhone proximity process has the same drawback. Passenger side only before anything else will work. And if I use the iPhone proximity process, I cannot get the tail gate to open from outside the car without going back to the fob.
I have tried most of the settings for doors and locks, I have been to the local service center for help, and have found no combination which seems to work for these needs. Has anyone else figured out how to get the various Tesla unlocking devices (Card...iPhone Proximity...Fob) to get the passenger side door to first open, and from a distance?
And why are there still no grab bars in this almost $100k car? I know of no other vehicle which lacks this amenity (actually a necessity). It doesn't seem needed until you have to have it, for all you twenty somethings.
2. One of my favorite aspects of my 2020MX was the ability to leave the rear most shelf upright so I had a space for groceries etc to stay neat and secure without rolling all around in the back (yes, I have the 5 seat model). The 2024MX rear lid will not stay upright no matter I do, and it always rattles about getting all twisted. It has become a far less usable space. And I find myself using the frunk for groceries, although what a pain to close the frunk. Ever tried to close a frunk with hands filled with groceries headed into the house?
3. The Tesla app is great for some things, but I now find myself driving ten miles to the Tesla service center here in Atlanta if I really need help. I had squeaks and rattles when delivered and scheduled an appointment which was scheduled for two weeks out after going to the service center. Driving to the service center takes less time than going through the app's obstacle course to get help. The day before the long scheduled service, they sent me a text that they were behind and would have to keep the vehicle for at least a week. Good grief! I canceled and have rescheduled after finding no easy way to tell them that I could wait for the appointment, but could not sacrifice the vehicle for ten days while it sat on their lot.
I would be grateful for any help on these problems. I think a 1930 car key for entry to the door lock would be better than what they have now. Great car, but feels like customers were little involved in designing the ingress to the vehicle. And they continue to strive to avoid personal customer contact for service, the folks who could be their best sales representatives.
Thanks for any responses....
Bill
1. The door locks and opening! Good grief. I need to first open the passenger side door from a distance to help my wife into it. On my 2020 MX this was easily accomplished by the fob. It operated all the doors in a straightforward manner. I have now tried getting along with the card and the proximity iPhone on my 2024 MX, both of which work after a fashion, but neither of which conveniently opens the passenger door from a distance. So I purchased a new fob. And although it requires far more clicks than the 2020 fob, it still is unable to reliably open the doors or the tail gate. And it insists on a specific sequence of first unlocking the vehicle, then the driver side door, then the passenger side door. If I am lucky and having a good day.
I need this sequence to work in reverse to assist my wife into the passenger side. And the iPhone proximity process has the same drawback. Passenger side only before anything else will work. And if I use the iPhone proximity process, I cannot get the tail gate to open from outside the car without going back to the fob.
I have tried most of the settings for doors and locks, I have been to the local service center for help, and have found no combination which seems to work for these needs. Has anyone else figured out how to get the various Tesla unlocking devices (Card...iPhone Proximity...Fob) to get the passenger side door to first open, and from a distance?
And why are there still no grab bars in this almost $100k car? I know of no other vehicle which lacks this amenity (actually a necessity). It doesn't seem needed until you have to have it, for all you twenty somethings.
2. One of my favorite aspects of my 2020MX was the ability to leave the rear most shelf upright so I had a space for groceries etc to stay neat and secure without rolling all around in the back (yes, I have the 5 seat model). The 2024MX rear lid will not stay upright no matter I do, and it always rattles about getting all twisted. It has become a far less usable space. And I find myself using the frunk for groceries, although what a pain to close the frunk. Ever tried to close a frunk with hands filled with groceries headed into the house?
3. The Tesla app is great for some things, but I now find myself driving ten miles to the Tesla service center here in Atlanta if I really need help. I had squeaks and rattles when delivered and scheduled an appointment which was scheduled for two weeks out after going to the service center. Driving to the service center takes less time than going through the app's obstacle course to get help. The day before the long scheduled service, they sent me a text that they were behind and would have to keep the vehicle for at least a week. Good grief! I canceled and have rescheduled after finding no easy way to tell them that I could wait for the appointment, but could not sacrifice the vehicle for ten days while it sat on their lot.
I would be grateful for any help on these problems. I think a 1930 car key for entry to the door lock would be better than what they have now. Great car, but feels like customers were little involved in designing the ingress to the vehicle. And they continue to strive to avoid personal customer contact for service, the folks who could be their best sales representatives.
Thanks for any responses....
Bill