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4 year maintenance plan timed out

Discussion in 'Model S' started by 180r, Jan 6, 2020.

  1. 180r

    180r Member

    Joined:
    Dec 15, 2015
    Messages:
    48
    Location:
    Norcal
    Tesla is not honoring the 4th pre-paid maintenance for my 2015 Model S. The 4th year maintenance expired once the age of the contract went into the 5th year, they say. For me this is October, a few months ago.

    I was under the impression the pre-paid plan was for 4 maintenance visits, with the maintenance schedule as listed for each subsequent visit. Had I known about this hard deadline I would have acted differently.

    Anyone else experienced this?
     
  2. zanary

    zanary Active Member

    Joined:
    Jan 25, 2017
    Messages:
    1,326
    Location:
    SF Bay Area (East Bay), CA
    I have the same for my Model S and Model X, and I take it when I reach the 12 month interval or if I reach the milage associated with each interval, and I normally make the appointment in the app well in advance of hiring either the year or the milage mark so there's no question.

    I've had problems with my Infinity and BMW in the past just like you've indicated, so now I plan it well in advance.
     
  3. ewoodrick

    ewoodrick Well-Known Member

    Joined:
    Apr 13, 2018
    Messages:
    5,285
    Location:
    Buford, GA
    Maybe you shouldn't have assumed what was in a contract and read it instead?
     

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