Tesla is not honoring the 4th pre-paid maintenance for my 2015 Model S. The 4th year maintenance expired once the age of the contract went into the 5th year, they say. For me this is October, a few months ago. I was under the impression the pre-paid plan was for 4 maintenance visits, with the maintenance schedule as listed for each subsequent visit. Had I known about this hard deadline I would have acted differently. Anyone else experienced this?
I have the same for my Model S and Model X, and I take it when I reach the 12 month interval or if I reach the milage associated with each interval, and I normally make the appointment in the app well in advance of hiring either the year or the milage mark so there's no question. I've had problems with my Infinity and BMW in the past just like you've indicated, so now I plan it well in advance.
