Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register
  • The final cut of the 9th episode of the Tesla Motors Club Podcast, featuring Chad Schwitters, the former president of Plug In America, is now available. You can watch it now on YouTube or listen to it on all major podcast networks.

After 2021.36.5.5 update, app cannot run Google Maps on my Android phone

Sounds like an Android 12 issue then. Whether the fix is up to Tesla or Google, all one can do is wait.
No, it's not Android 12. Both Android11 and 12. I uninstalled The Tesla app 4.2.x and then got the last 4.1.x, and it works fine. So, it's a Tesla issue. Been waiting through 3 updates now, and there's no way to even know if they are aware of the problem, because they have no way to communicate with the app team. I tried multiple avenues, and the best solution they could offer was to bring my car to a far-away service center next month. Even though it's not a car problem, and the service center will surely know nothing about the app.
 
Thanks for the confirmation. I can confirm that a 4.1.x version from APK mirror does work.
Good sleuthing!
Did you try Tesla's Contact Us chat support?
Yes, that was my 2nd attempt, after trying the support email address posted on the app store (unmonitored). The chat asked a lot of questions, and I explained everything multiple times, plus said I had a screen shot. He's the one that finally said I should enter a service request using the app. The service request wasn't really equipped for app issues at all, and had no options other than a visit to a service center about 20 miles away (including one bridge with tolls). That doesn't seem too far, but it's a very congested area in the SF Bay Area.
 
I called an actual human at my local showroom, and learned that when scheduling a service visit from the app, someone reviews it and can get more information to make decisions. So I went through it again, and this time it actually had mobile service as an option. I scheduled a service and got a message fairly quickly asking for some basic information, where I responded that it was not a car problem. Next message said they would send the information to the app team, and cancel the service. So now I will wait and see if the app team ever contacts me, as I didn't give the details, only that there was a bug in the latest version.
 

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top