Purchased our first Tesla (2012 S P85) in Jan 2013, our second (2017 S 100D) in Mar 2017, and our 3rd (2018 X 100D, trading in the S P85) in Jun 2018.
When our first Tesla was delivered, the nearest service center was over 1000 miles away - and now we have two in Houston.
As commented above, forums tend to overemphasize the negative experiences. In the 8 years we've owned Tesla vehicles, we've had a few periods with extended waits to get service done (while Tesla was building up resources to handle more vehicles), but have never had a bad experience with either of the local service centers.
We do have the yellow banding on both console displays - something Tesla should have fixed now in new production vehicles, and can be repaired with UV curing of the adhesive at a service center. Otherwise both of our vehicles have been running without any problems - and when Tesla was out this week to upgrade the AP processor in our X, we didn't have anything for them to fix on either vehicle.
Compared to our previous luxury ICEs, that required periodic service visits, our Tesla vehicles have required considerably less service.
Tesla claims 80% of the service visits can now be done with mobile service vehicles - coming to you, rather than you going to the service center.
Tesla is implementing a more efficient customer service and support model, using the Tesla app for requesting assistance or service, rather than relying on more resource-intensive phone support (which Tesla relied upon in the early years). Coupled with the mobile service strategy, as a first-time Tesla owner, be prepared for a different ownership experience - less service, reliance on the Tesla app, periodic software updates adding/improving features, and never having to stop at a gas station...
When it's time to purchase our next vehicle, it will likely be a Tesla - we have a deposit down for a Cybertruck...
When our first Tesla was delivered, the nearest service center was over 1000 miles away - and now we have two in Houston.
As commented above, forums tend to overemphasize the negative experiences. In the 8 years we've owned Tesla vehicles, we've had a few periods with extended waits to get service done (while Tesla was building up resources to handle more vehicles), but have never had a bad experience with either of the local service centers.
We do have the yellow banding on both console displays - something Tesla should have fixed now in new production vehicles, and can be repaired with UV curing of the adhesive at a service center. Otherwise both of our vehicles have been running without any problems - and when Tesla was out this week to upgrade the AP processor in our X, we didn't have anything for them to fix on either vehicle.
Compared to our previous luxury ICEs, that required periodic service visits, our Tesla vehicles have required considerably less service.
Tesla claims 80% of the service visits can now be done with mobile service vehicles - coming to you, rather than you going to the service center.
Tesla is implementing a more efficient customer service and support model, using the Tesla app for requesting assistance or service, rather than relying on more resource-intensive phone support (which Tesla relied upon in the early years). Coupled with the mobile service strategy, as a first-time Tesla owner, be prepared for a different ownership experience - less service, reliance on the Tesla app, periodic software updates adding/improving features, and never having to stop at a gas station...
When it's time to purchase our next vehicle, it will likely be a Tesla - we have a deposit down for a Cybertruck...
