Hi Angela47,
If you have the door in question programmed to "open" within xx feet on arriving,
it will always ask if you want to "skip automatic door" or not open when you approach.
If it is programmed OK this message always pops up - you ignore it and the door opens...
If you have the door programmed but not set to "open on approach" you will always
have to touch the button to open the door.
If it works differently than this you may need to see your service center or mobile service...
Good Luck,
Shawn