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Average Tesla Response Time when Reporting Problems at SC's?

Discussion in 'Supercharging & Charging Infrastructure' started by GolanB, Jul 26, 2019.

  1. GolanB

    GolanB Supporting Member

    Joined:
    Sep 22, 2018
    Messages:
    614
    Location:
    NYC
    I reported my first Tesla SuperCharger issue over a month ago (33 days) in Tannersville, PA. Apparently, stall 1A would not begin a charge at all, while charging on 1B I experienced wildly fluctuating SC rates. It would oscillate up and down over and over throughout the charging session.

    I captured some of it on video here:



    It took Tesla more than a month to get back to me, and they seem to have missed my note about 1B entirely in their response. They also sent me two emails, once calling me by my name, and once calling me by "Peter." I guess Peter also reported the issue?

    I suspect that the charging cable might not have been clean on 1B, but I forgot to take a closer look. I know that Tesla monitors the temperature of the charging cable, and individual pins during the charging session, and can modify the charge rate to compensate if they get too warm.


    Screen Shot 2019-07-26 at 12.37.27 PM.png
     
  2. swaltner

    swaltner Active Member

    Joined:
    Oct 13, 2012
    Messages:
    1,274
    Location:
    Kansas, USA
    Now, I’d report Supercharger issues to Roadside Assistance team using the Tesla app... If the site is defective, it will eventually strand someone requiring a tow.
     
  3. dgatwood

    dgatwood Member

    Joined:
    Dec 20, 2017
    Messages:
    458
    Location:
    Sunnyvale, ca
    Typically, responses take many weeks. Seems like they need a bigger staff.
     

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