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Beware of home delivery option!

jcanoe

Active Member
Oct 2, 2020
2,219
2,188
Maryland
There wasn't anything in the car. I walked up and talked to the guy sitting at the table. I did not find him particularly motivated. When he saw that I had a checklist he stated that they normally don't allow this type of inspection. I did not take the bait. I told him I would not finalize the payment until I had fully inspected the car. So he walked out with me to the car and used a key card to unlock the vehicle and then went back to his table.

Yeah, that PLAID thing bothers me too. I changed the password when I got home. Thanks for pointing that out. I hope people reading this thread will do the same.
Another thing you can do help protect your account(s) is set up transaction alerts for all of your bank accounts. Set the withdrawal or debit alert to a relatively low value, i.e. $25, because many times fraudsters will put through a test transaction to see if the account is still active before processing a larger debit transaction. (I'm not suggesting that Plaid is in the business of committing bank fraud or wire fraud but they do suck up all of your account information (ABA routing information, all linked accounts and credit cards associated with the credentials you provide.) Someday, if Plaid is hacked (don't say it can't happen), as with other companies that have been hacked Plaid will probably not immediately tell the financial world or their customers about the attack until they have assessed the extent of the information loss and damage. If you get an alert on your phone about an unexpected debit transaction you can immediately take action to stop additional fraud activity.
 

Uncle Paul

Well-Known Member
Nov 1, 2013
6,287
6,830
Canyon Lake,CA
Believe OP said that Tesla gave him a 6 hour window for home delivery, but that he was not home at that time when delivered.
If OP was home to accept delivery he could easily have inspected both inside and outside of car.

Perhaps it is not the home delivery that caused the problem, but not being home when it was scheduled to be dropped off.
 

Malukalu

Member
Dec 28, 2020
18
11
Los Angeles
Yah I wasnt home.. 6hrs is a pretty long window to sit and stare our the window lol. Had I known that I had to accept delivery without entering the vehicle if I wasnt home during delivery I would of just waited. At the end of the day it's all fixable stuff (which they fixed) but there certainly isn't any transparency in what's going on clearly. At the end of the day would this experience cause me to not buy a tesla in the future ? Of course not . Just a word of caution for those of you that choose a similar delivery option
 

stopcrazypp

Well-Known Member
Dec 8, 2007
10,275
5,190
There wasn't anything in the car. I walked up and talked to the guy sitting at the table. I did not find him particularly motivated. When he saw that I had a checklist he stated that they normally don't allow this type of inspection. I did not take the bait. I told him I would not finalize the payment until I had fully inspected the car. So he walked out with me to the car and used a key card to unlock the vehicle and then went back to his table.
Thanks for the follow up. Yeah, that's what I suspected also. They didn't have the paperwork in the car yet, so they would have to open the car up for you anyways, so it's just a question of doing it now or later. I agree there doesn't seem to be a whole lot of consistency in how they are doing things.
 

mswlogo

Well-Known Member
Aug 27, 2018
6,046
4,670
MA, NH
Tool delivery of my MY on 12/24 ! So excited to receive it but did have a bad experience. Basically I opted for the home delivery option for which I got a 6 hour delivery window. Of course the car was delivered while I was out so when I came home it was on the driveway (they texted me in the morning to confirm the address and preferred delivery location of street or driveway).
The only way to get into the car was the go online into my tesla account and hit accept delivery...which is where I believe the problem is. Though everything looked great outside I had to accept delivery without seeing the interior ! Well after accepting and having the doors unlock I found that the passenger side seat was broken :(. Took me 4 days to get it resolved and that included 7 phone calls and lots of arguing. Basically they told me to book an service appointment .. which was only available 17 days out which meant I couldn't drive with anyone in my car for over two weeks as the seat was pitched all they way forward and stuck! Anyhow I finally talked to a someone at the service center and he said just bring the car in with no appointment. I did that and things worked out as they fixed it same day and I got it back.. but this whole accepting delivery without seeing the actual car is kind of BS in my opinion

A seat, a passenger seat no less, really? Consider yourself lucky.

And you should have been there during the 6 hour window that you agreed to.

Next !!!
 

Malukalu

Member
Dec 28, 2020
18
11
Los Angeles
Having a broken passenger seat in a car that is meant to also take the family around when an adult can't sit in it isn't nearly as bad as it could not been of course but still inconvenient . Had to run one errand in the 6 hours (they texted me the morning of asking to do early delivery and no one needed to be there etc) so missed them by no more than 10 mins.

Regardless as I said earlier , this is more of a word of caution because it CAN be worse and I feel like home delivery like this if others were opting for the option should be done with all the info
 

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