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Car Disappeared From app and Website

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Wow yep your experience mirrors mine exactly.

I lost autopilot but it was flashed back at the service center. Ever since then I have not received a single OTA update. It’s all screwed up. I’m forever stuck on 2019.36.2.4

But on the bright side they never took away my premium connectivity, so tbh I’d take that over the recent updates anyway.

what a mess this has all been.

Yea. They got my car moved back to the original RN to have all my docs back in it, but they didn’t remove the other owners info needed to transfer ownership. So I have all her info on DL and registration in my account. I’m asking them to remove on the customers behalf. Because that’s a privacy issue and I know I wouldn’t want my info available to some stranger.

The update issue sounds terrible. Guess I’ll look forward to that experience too....

I shouldn’t have to have this much involvement in reverting an error. But hey, if you want it done right, I guess it takes initiative.